Vonage Vonage World Phone Plan Reviews

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I am being with Vonage from 03/2015 and pissed off on below points 1. hidden charges to advertising cost. 2. can't able to configure auto payment options. 3. can't disconnect the service whenever we need. 4. Contracts 5. poor customer satisfaction 6. no effort on feedback from the customer - I have never received a call or request to fill a survey. 7. Charging a lot when compared to competitors. I have not been informed of price change that...
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1.6
I didn't like
  • Vonage representatives cheating
  • Accounts team
#937969
I received the vonage phone and the sales guy always uttered of the discounted charges fixed for a usage time period but never uttered any word on charges that will be levied on the pre closure . Now they demand 33$ on prorate to terminate the line , else they suggest to put on hold and make you pay 6$ to keep it active . Vonage Never take the cancellation request from your registered email , how to keep track of the cancellation is no idea ....
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I cancelled my Vonage account in April 2014. I recently found that they have been charging me fraudulently every month since then. They agree that there is no activity on the account and they that I requested it to be cancelled but they never stopped charging my account. Really frustrated with this company. The reps are hopeless too and the call goes on and on for several minutes. The end result will be the same. When I asked for a refund, they...
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1.0
I didn't like
  • Deceitfulnesscustomer service
  • Quality of service taking money from my account
#837152
Added Vonage to my plan for international calls. My sister there is very ill. Could NOT access their system for 6 weeks. All CSR calls started in USA and were immediately transferred to India, where "trained" staff had no idea what I was talking about (poor English) and refused to pass my call back to the US. Internet access to this problem was non available. I sent ltr. with return receipt to Vonage. It was accepted, no action. I still get...
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1.0
I liked
  • Promise of service to be provided
I didn't like
  • Booooooooooo
#836574
Using Vonage since 2005 and am required every so often to call in and practically beg for a rebate ! Besides it being so ridiculous, the Customer Service Reps are difficult to understand, sound very disjointed due to the time difference - night in India and/or Phillipines ! They want to get off the line soonest possible. I am being charged for Worldwide Plan at $21.99 plus fees & taxes which total to half the cost of the Plan ! Now they have...
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I didn't like
  • Billing
#824691