Product: Vonage Vonage World Phone Plan Clear all filters (7 of 7 reviews match)
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I had Vonage for a year.

The price was supposed to be $9.99 a month. It NEVER was that cheap. Always $20.00 a month. This past month it was $30.00. Oh did I mention I was paid up. They pocketed any credit I had. The agreement was from October 28,2016 to Ocober 13,2017. I disconnected it yesterday(the 13th), so not to incur anymore charges. The customer service rep was not good-very hard to understand. He said I would receive a refund of $22.something. NOPE. I can no longer access the account as they deleted it immediately. In an email,they said it was due to an "early cancellation",there would be a final charge. HUH? This morning I see that they helped themselves to my bank account! They took $12.06 additionally...I'm quite sure they were paid well for so little service. I'll never use them again and I'll never say anything good about them either. They have lousy business practices.
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1 comment
Anonymous
#1757141

They suck!!

Review
#1114927 Review #1114927 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Reason of review
All the above

Vonage - Nasty customer servicea

1.0
Details
I lose 5.00 dollars. This garabage company took my money. And everytime i want to call ro my country nicaragua. It was am arabian guy talk to me. Or rusian people. Too i have problem conect to nicaragua
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Review
#1054992 Review #1054992 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Reason of review
Not as described/ advertised

Vonage is ***

1.6
Details
it doesn't allow the customer to leave after the trial period, it plays a trick of rebate/credit back and bluffs the customer. when the customer realizes the trick he will be under contract and can't move out. I am being with Vonage from 03/2015 and pissed off on below points 1. hidden charges to advertising cost. 2. can't able to configure auto payment options. 3. can't disconnect the service whenever we need. 4. Contracts 5. poor customer satisfaction 6. no effort on feedback from the customer - I have never received a call or request to fill a survey. 7. Charging a lot when compared to competitors. I have not been informed of price change that happens in my account recently.
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Review
#937969 Review #937969 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Cons
  • Vonage representatives cheating
  • Accounts team
Reason of review
Pricing issue
Loss
$140
Preferred solution
Full refund
Tags
  • Vonage Complain
  • VONAGE CANCELLATION

VOnage unable to cancel

I received the vonage phone and the sales guy always uttered of the discounted charges fixed for a usage time period but never uttered any word on charges that will be levied on the pre closure . Now they demand 33$ on prorate to terminate the line , else they suggest to put on hold and make you pay 6$ to keep it active . Vonage Never take the cancellation request from your registered email , how to keep track of the cancellation is no idea . They always want to call and that too within the plan period. They do not give anything in writing so better be planned and get more details before you take up the vonage connection else it is a night mare and waste of money ....
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Review
#905202 Review #905202 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I cancelled my Vonage account in April 2014. I recently found that they have been charging me fraudulently every month since then. They agree that there is no activity on the account and they that I requested it to be cancelled but they never stopped charging my...
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1 comment
vonageert.us
#1150759

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand there may have been charges to your service. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#837152 Review #837152 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Cons
  • Quality of service taking money from my account
  • Deceitfulnesscustomer service
Reason of review
They wont refund my money that they fraudulently charged
Loss
$800
Preferred solution
Full refund
Tags
  • Vonage Complain
  • VONAGE CANCELLATION

Vonage Vonage World Phone Plan Review from Coronado, California

1.0
Details
Added Vonage to my plan for international calls. My sister there is very ill. Could NOT access their system for 6 weeks. All CSR calls started in USA and were immediately transferred to India, where "trained" staff had no idea what I was talking about (poor English) and refused to pass my call back to the US. Internet access to this problem was non available. I sent ltr. with return receipt to Vonage. It was accepted, no action. I still get billed for their service. My call today went to NJ. Adele canceled my service and t/f me to cancellation dept for refund. Ishima refused to refund my money, because "I was on contract"! I said I could not use their service ever and they broke the contract, not me. Therefore I should get a refund. She offered to t/f me to Tech Support to fix the problem. I do not need support, I want a refund for undelivered services. Ishima then hung up on me. Do NOT use Vonage. They are over their head and do not care and listen to the customer, but still charge you!!!!!
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Review
#836574 Review #836574 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Pros
  • Promise of service to be provided
Cons
  • Booooooooooo
Reason of review
Bad quality

Vonage - Billing / Promotion which is a Bait & Switch actually

Using Vonage since 2005 and am required every so often to call in and practically beg for a rebate ! Besides it being so ridiculous, the Customer Service Reps are difficult to understand, sound very disjointed due to the time difference - night in India and/or Phillipines ! They want to get off the line soonest possible. I am being charged for Worldwide Plan at $21.99 plus fees & taxes which total to half the cost of the Plan ! Now they have offered me a measly $2 discount for a year but when the promotion period is over the Plan price increases to $27.99 !!! Do you see the gimmick here ?!! $2* 12 = $24 and $6 x12 = $72 !! They have to be kiddin us to accept something like this especially in today's market where Vonage does not have monopoly as the only VoIP provider. Time to cancel !! Be careful and think before you fall for their so called "promotions" !!
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Review
#824691 Review #824691 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Cons
  • Billing
Reason of review
Pricing issue

Contact Vonage Customer Service

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23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
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