Product: Vonage Technical Support Clear all filters (9 of 9 reviews match)
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My name is David Jones, i got scammed by 8557630455. these guys charge me $800 as microsoft support. i am 80yrs old. kindly check and stop these scammers. As these guys scamming people. Thanks David My name is David Jones, i got scammed by 8557630455. these guys charge...
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Anonymous
#1597455

What’s you being scammed have to do with vonage?

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Review
#1388701 Review #1388701 is a subjective opinion of poster.
Service
Vonage Technical Support
Reason of review
Not as described/ advertised
1.4
Details
08-15.2018 Attention Vonage Management, CEOs, Customer Services; Yesterday 8/13/18 called my brother in Philippines... we exchange a few words then I thought I was still talking to him, but it recorded what words he said and repeatedly played it as I thought he was...
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1 comment
Anonymous
#1542346

Jalen, we’re sorry you’re having issues with our service but we wont be able to offer you any credits as the problem is with your *** internet service, fix that and our service will work just fine Let us know if we can be of any further assistance Vonage Customer Care

Review
#1329886 Review #1329886 is a subjective opinion of poster.
Service
Vonage Technical Support
Cons
  • Dropped calls and prerecorded conversation
  • Fraudulent misrepresentation
Tags
  • Fooling

Vonage - Technical support

Can’t get thru when needing help!!
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Review
#1298461 Review #1298461 is a subjective opinion of poster.
Service
Vonage Technical Support
3.0
Details
I've had Vonage since last summer. I was never able to plug the service into my wall jack to obtain service throughout the house - only to one phone connected directly to my router. I spent hours on the phone with their technical service and the final excuse was always...
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1 comment
vonageert.us
#1300096

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment.

We will like the opportunity to work on this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage: https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1010550 Review #1010550 is a subjective opinion of poster.
Service
Vonage Technical Support
Reason of review
Poor customer service

Vonage - Long waiting times to speak to tech support

1.4
Details
I tried contacting Vonage Tech Support to have them fix an issue on their end and it took 45 minutes to be able to reach them. I tried contacting On Friday for same issue and gave up after waiting for half an hour. It seems they have very limited resources within their tech support deptt. They always have the same recordings that they are experiencing very high call volumes at this time. I think they should give more importance to Tech Support, atleast for their business customers. Their service has broken down few times as well in the last couple of months
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Review
#927377 Review #927377 is a subjective opinion of poster.
Service
Vonage Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
Vonage - Abused by Executive Response Team Member

Update by user Sep 13, 2016

9/13/2016, as of Today, this still remains unresolved since Vonage has never sent the information to me that the FCC required them to send.

Update by user Sep 06, 2016

As of 9-6-2016 still not resolved NOR have I ever received the information Vonage was required by FTC to send to me.

Update by user Sep 08, 2015

VONAGE states...

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Review
#679812 Review #679812 is a subjective opinion of poster.
Service
Vonage Technical Support
Pros
  • Service until i must contact support
  • When they are truthful
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Executive response team
Reason of review
Poor customer service
Preferred solution
Company to have customer service that speaks english used in the United States, work with customers before customer forced to file IC3.gov, FCC.gov, FTC.gov

Vonage - Technical Support Review

I call the promotion person in the middle of September 2014 and I use my husband credit card but the account is under my name. I received the box is like a wireless but I can hooked up to my house internet. And the vonage company charge to my husband credit card $29.99. But I call the technical support how to use it in the middle of October 2014 and this technician he don't help me out good and I tell him to transfer me to the billing customer so I can cancel my account but the technician said is already taking care. So in that time I'm nothing to worried about billing me for the future. But this month of November 2014 they charge to my credit card for $42.00 and I call them again. Why they charge me for $42.00 and why my account is not terminated and why the billing account or credit card is transferred? By the way this woman I speak with she said I have one year subscription from the vonage and my account is not cancel. That's make me so mad because I don't even use the vonage to international call and the technician I speak with on the middle of October he don't taking care my cancellation and he don't transfer me to the people or billing customer to cancel my account. And now they want me to pay the early termination fee for $80.00 or more than that. I don't trust this company. Vonage customer service is not good.
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Review
#553580 Review #553580 is a subjective opinion of poster.
Service
Vonage Technical Support

Vonage = poor quality and huge cancellation charges

I decided to give Vonage a try because it is cheaper. I liked the online account management. It was easy to install. That's about it for liking it. They advertised at 24.99 but it was almost ten dollars more per month after other charges. Ok, that seems to be the norm, so I disregarded it. There were numerous small oddities in quality, but again, I disregarded it and thought it might be attributed to ther things, like maybe the integrity of my power supply, my computer, my cable modem, various wires, etc. There was a consistent echo, the time between dialing on my end and ringing on their end was occasionally really long, more times than I could count, my initial call would have to be dropped and redialed because it sounded choppy, like we were both talking through a fanblade. At times, it would go completely mute on my end, and either I would hear nothing from the person I called or they would hear nothing from me, for sometimes a half a minute at a time. There were clicks and pops consistently. And sometimes I would get a call on my cell from someone trying to call my home phone, and if I am on my home phone, didn't get a beep or any indication like call waiting like I normally would and should, or if I wasn't on the phone, it would ring once, or not ring at all. The only way I knew the call didn't make it, was because the caller tried my alternate cell phone number telling me they calledmy home phone and couldn't get through, yet I often didn't hear it ring even when it was right next to me. It makes me wonder how many calls have been lost that I didn't know about from people that didn't know my cell. Clicks, pops, sporadic muting, I shouldn't have had to deal with, but I did. But towards the end, it was all that plus repeated problems dialing out and receiving calls at all. I do not want unstable phone service. Now, in regards to customer service, I have mixed reviews about this. They were hard to understand sometimes (India from the sound, which was fine except for the few of them that had an extremely thick accent), and didn't ever seem to understand what I wanted and continued talking over me for a script without hearing me. This was frustrating. However, if I had an error message that made the phone service inoperable, they walked me through it, frustrating commnication and all, successfully and politely. Problem is, the error messages became more and more frequent. The several times I had to call support, they fixed my problem, but the problem always came back almost immediately. Right before cancellation, for two days I had continual and changing error messages. Not only would my phone not work, but my internet would not work either. I called Vonage first. They determined it was an internet connection problem. Ok. I called my internet provider and they walked me through but couldn't fix anything either. SO, my internet provider sent a service technician who came to my house, confirmed my internet was fine by using his laptop, but could not determine why my phone nor internet would actually work on my computer. Ok, I hooked up a seperate computer to my net modem after he left, and the net was fine just like he said. I then hooked up Vonage, and boom, their computer froze, the net stopped working, and ofcourse, the phone still didn't work. Aha, so the problem is with Vonage after all. I called Vonage a second time with intent to cancel, but decided to walk through fixing it one more time (maybe it was a fluke, *** me thought), and he successfully got my net and my phone working. I was happy. Until I hung up, tried to use my phone a split second later, and saw another error message and had no dialtone. And the net was out again. Aggravated, I unhooked Vonage completely, rebooted my pc, and my net worked again. So, the problem was Vonage. It was Vonage all along. I called Vonage to cancel and a thousand times I had to tell them I was to disconnect service instead of using technical support. They were determined I was going to go through technical support. I was firm and repeated over and over I wanted to disconnect. I was put on hold, transfered to another, went through the same thing, put on hold, transfered, and put through the same thing. I was informed I was going to have to pay 39.99 disconnect fee and 79.99 for the Vonage adapter. I was furious. I now owed my internet provider $25 for a service visit because the service visit was determined to have been rooted in a cause other than with their internet. And they were right. They came out to fix the net and nothing was wrong with the net. The problem was with Vonage. So I owe $25 extra to my internet service provider. Because of Vonage making me think, through their tech support, that I had a net problem. And considering my net didn't work, well, it made sense. Problem was, Vonage was what was screwing up my net. SO I said, "I do remember the disconnect agreement, BUT you can deduct the $25 I spent because of your tech support, and I certainly will not pay for faulty equipment that I am more than willing to ship back." She was determined I owed the bill, because she said I had used the service three months and also tech support resolved my problems. Yes, three months of overlooking minor problems and tech support temporarily fixing a problem only for it to come back almost immediately. They were tryign to say they had given me flawless service when they didn't. I have read from other users that they will charge your card for this disconnect/adapter fee almost immediately, so my advice is to not give them a chance. If they take your money, I guarantee you will never get it back, and customer service's "dispute resolution" is code for "Try to get your money back now" according to other users. To provide not even substandard service and think they are justified in charging for faulty equipment and fining you for disconnecting service because of them providing you with inadequate service is ridiculous. I can understand if Vonage was great service and you just decided to stop. But it's poor service, and disconnecting is a result of poor service. Not because I have nothing better to do with my time. The agreement was I get quality phone service. They didn't keep their end so that negates me of any responsibility on my end as far as I'm concerned. My advice is don't get Vonage to begin with.
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Review
#165814 Review #165814 is a subjective opinion of poster.
Service
Vonage Technical Support

VONAGE really sucks

at least once a month I have a soung quality problem. This means I have to call Vonage technical support somewhere overseas to speak to some dumb person who reads the scripts and has no clue hot to help. My latest problem with Vonage is still not resolved after 2 days of calling my "choppy sound " problem is not fixed. The minute my contract expires I'm changing companies. Vonage sucks because of its uneducated technical support people. --DELL has lost huge business because of outsourcing tech support in Asia, I guess Vonage is next. --Why companies ousource tech support to Asia if they know that U.S. customers are not sattisfied with this kind of service? ................
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Review
#150476 Review #150476 is a subjective opinion of poster.
Service
Vonage Technical Support

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts