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Billing Practices

We run a small business here in California and recently our bookkeeper inquired as to why a Vonage bill was being debited from our checking account. She assumed it was part of our AT&t bill.

We thought it might be too, so we called Vonage. They said we had no account with them, no record of who we were, and no record of usage with their services. With further research, we found they have been debiting our account for $35 for the past 8 years without our consent! When we asked for a refund or explanation, they said there was nothing they could do about it!

I must take responsibility for not finding this error sooner, but this is a completely unethical way to due business. They don't even have a record or account number assigned to me, yet they can debit my account every month? No monthly statement? That's because I'm not a customer.

Even if they made an error, no representative was willing to make it right.

A complete fraud. We have bank statements to back this up.

Product or Service Mentioned: Vonage Phone Service.

Reason of review: debited my bank account without my authorization for an account I don't have with them. Fraud.

Monetary Loss: $3000.

Preferred solution: Full refund.

I didn't like: Scammed us out of 3000.

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