Product: Vonage Phone Service Clear all filters (95 of 95 reviews match)
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1.0
Details
We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day .. 2 1/2 hours the next day .. still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call...
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#1650828 Review #1650828 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Worst
  • Horrible customer service
Reason of review
Poor customer service
Tags
  • Vonage Customer Service
  • Don t Believe Them
1.0
Details

Update by user Jun 16

was settle Vonage wrong doing

Original review posted by user May 17

******PLEASE READ IF YOU ARE A SENIOR CITIZEN********** I’m senior citizen seen a phone plan for 40.00 a month sound good. Had to have my phone number transfer from my other carrier...That was a Story..nightmare. What started the end of...
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#1536671 Review #1536671 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Supervisiors
  • Do not go for vonage
  • Behaviour after payments yelling on customers
Reason of review
Order processing issue
Loss
$1406
Preferred solution
Full refund
Tags
  • Senior Citizen Ripoffs

Vonage - Disgusting + criminal enterprise!

1.0
Details
Absolute disgusting company, never, and I mean never sign up with them. I can't give zero! I have had an account for 2 years, which has never been used. I've tried cancelling the account numerous times, and I mean numerous times, but every time I think I've cancelled another payment comes out. I've tried telling my bank to stop the payments, but the money continuously gets taken month after month. The complaints team offered me 3 months backdated refund, to which I agreed as I just wanted done with them. Since that offer, they've taken 3 more monthly payments, and NOT cancelled the account. I am now in the process of getting a solicitor involved. Avoid at all cost.
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#1523842 Review #1523842 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Vonage - Thieves

1.4
Details
My credit card was charged for this months service. I cancel the horrible service within 4 days. Customer service told me they do not prorate nor refund any portion of the unused service. WOW! Filing a complaint with FCC!
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Review
#1522292 Review #1522292 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • No prorated refund cancelled within four days of being billed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$32
Preferred solution
Let the company propose a solution
Tags
  • VONAGE CANCELLATION
1.1
Details
Vonage installed equipment incorrectly at my store. System analyst determined this 2 months after I had been calling several times a week because the lines weren't working correctly. Line 2 never worked. It was impossible to tell which phone line to record messages on...
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Review
#1495974 Review #1495974 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
Loss
$20000
Preferred solution
I want to be reimburssed for the monthly service fees I have paid for no service.

Vonage ruined my business

1.7
Details
Like every business owner, finding services at a lower cost is important, Vonage was the biggest business mistake I ever made. I went from 3 phone lines with my internet carrier (Spectrum) to 3 phone lines that never worked right with Vonage. 6 weeks later - NO PHONES. NO FAX! (so no customer communications). I spent several hundred dollars on an local IT guy trying to salvage this to no avail. DON'T USE VONAGE - it ruined my customer communications . They have no customer service and no responsibility! Allan Frank
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Review
#1506029 Review #1506029 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Do not go for vonage
Reason of review
Bad quality
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Voip carriers
  • Phone Company
  • Vonage Lies

Vonage - Can't Cancel Service

2.3
Details
Their e-mails are returned as monitored with phone # to call which wants you to pay first and then drops your call every time holding for operator. The only number they provide is to sell you service.
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Review
#1451177 Review #1451177 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
1.0
Details

Update by user Oct 25, 2018

after having system for a couple years and it working , there answer was when they couldn't fix it was to tell us that are system should never had worked like it was in the first place and that is why they can't fix the problem. what a bunch of bull!!! 3 months and...

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Review
#1365273 Review #1365273 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.1
Details
This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me. On top of that, if there are not enough funds just once, they send you messages time...
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Review
#1346947 Review #1346947 is a subjective opinion of poster.
Service
Vonage Phone Service
Pros
  • Able to call anywhere in the world at an affordable price
Cons
  • Price doubles unexpectantly to more than i pay for cell phone
  • Ability to resolve payment problems
Reason of review
Poor customer service
Loss
$62
Preferred solution
Let the company propose a solution

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage Reviews

  1. 80 reviews
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  5. 1 review
Vonage reviews
1.0
Details
Asked them to cancel my account In the month of May transferred the existing number to new account. Never had problem or charge on that old account so I assumed that it got cancelled. But last week in month of October I got a letter from debt collectors saying I...
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Review
#1378921 Review #1378921 is a subjective opinion of poster.
Service
Vonage Phone Service