Product: Vonage Phone Service Clear all filters (79 of 79 reviews match)
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I signed up for Vonage phone service for $9.99, well my first bill was for $17 and my second bill was again for $17. So i called to find out why my bill was for $17 instead of $9.99 the rep said it was because of taxes were not included. I called Vonage to cancel my...
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1.0
Product
Vonage Phone Service
I didn't like
  • Bad customer servivce
  • Customer serice
#1113531
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Nothing worked and finally they said I had to call Vonage. So, I called Vonage, was on a 20 minute hold, then after explaining the issue to another person who barely spoke English, he had me repeat the entire sequence I just did with Spectrum although I told him...
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Anonymous
Vonage

We apologize for the issues you've had with Vonage service. We would like to discuss this with you. Please send us an email at ert-vip@vonage.com.

1.3
Product
Vonage Phone Service
I didn't like
  • Customer service
  • Bad service
  • Not english speaking
#1113310
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we made the mistake of dealing with Vonage for a time and decided to leave . they notified us that it would take a month to port the service( other companies manage this in a few days) My father passed away this week and we have been trying to make preparations for...
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Product
Vonage Phone Service
#1098135
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Vonage Phone Service Review

#755267
1.0
Details
Horrible service.Don't use with satellite internet which they don't tell you.30 day money back guarantee means they charge you a extra month when it doesn't work. Stay away!!!!
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Vonage Phone Service Review

#740745
1.0
Details
Do not pay annual payment. No refund when disconnecting after 45 days. But the customer service will not tell this point.
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Product or Service Quality
Vonage installed phone system in June 2017. From the moment they took our communication lines we have lost tremendous number of calls everyday. We complained to our broker immediately, Carrier Connections, and still have no resolution. Per Carrier Connections our...
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1.0
Product
Vonage Phone Service
#1095233
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sales person sold us the service through (door knock) type of sales.Ofcourse he said try it for a month or two for only 9.99$ / month only and when time came to disconnect now they want to charge us a fee of 120$ which we called the company about and they said just...
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2.0
Product
Vonage Phone Service
#1079200
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I was vonage user and in month of October2016 I called up to cancel but end up giving me a offer for next three month so i continued. And due to my credit card change the details didnt match and money didn't go through and I anyways stopped using Vonage after dec 2016....
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2.4
Product
Vonage Phone Service
I liked
  • Connectivity
I didn't like
  • Cancellation
#1035867
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Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine. As it turned out, it...
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1.0
Product
Vonage Phone Service
I didn't like
  • Callers to my business told my line was out of service
#954253
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I don't understand why I have to wait 48 minutes to reach a support representative when my business phones are down and I'm losing thousands of dollars every minute. What a disgrace. I am paying over $800 a month to Vonage and this is the micky mouse service that we...
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1.0
Product
Vonage Phone Service
#925994
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Your better off with comcast, verizon or some other company.You get what you pay for. Every time you call you wait at least 15 minutes or more to talk to someone and no one speaks good English. They charged me twice on the same billing day. I held on forever before I...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

1.9
Product
Vonage Phone Service
#917478
Reply to reviews
To Whom It May Concern; I have been with Vonage over 2 years because they have always been responsive and provided good service. So when I decided to add a new line to my house I naturally called Vonage. I am sorry to say I have been thoroughly disappointed in my...
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vonageert.us
vonageert.us

Hello Trudye Nesbit, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to disc...

1.0
Product
Vonage Phone Service
I didn't like
  • Customer service
#910211
Reply to reviews