Manufacturer: Vonage Category: Phone Services Clear all filters (75 of 75 reviews match)
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sales person sold us the service through (door knock) type of sales.Ofcourse he said try it for a month or two for only 9.99$ / month only and when time came to disconnect now they want to charge us a fee of 120$ which we called the company about and they said just...
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2.0
Product
Vonage Phone Service
#1079200
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I was vonage user and in month of October2016 I called up to cancel but end up giving me a offer for next three month so i continued. And due to my credit card change the details didnt match and money didn't go through and I anyways stopped using Vonage after dec 2016....
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2.4
Product
Vonage Phone Service
I liked
  • Connectivity
I didn't like
  • Cancellation
#1035867
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Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine. As it turned out, it...
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1.0
Product
Vonage Phone Service
I didn't like
  • Callers to my business told my line was out of service
#954253
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Vonage Phone Service Review

#755267
1.0
Horrible service.Don't use with satellite internet which they don't tell you.30 day money back guarantee means they charge you a extra month when it doesn't work. Stay away!!!!
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Vonage Phone Service Review

#740745
1.0
Do not pay annual payment. No refund when disconnecting after 45 days. But the customer service will not tell this point.
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I don't understand why I have to wait 48 minutes to reach a support representative when my business phones are down and I'm losing thousands of dollars every minute. What a disgrace. I am paying over $800 a month to Vonage and this is the micky mouse service that we...
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1.0
Product
Vonage Phone Service
#925994
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Your better off with comcast, verizon or some other company.You get what you pay for. Every time you call you wait at least 15 minutes or more to talk to someone and no one speaks good English. They charged me twice on the same billing day. I held on forever before I...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

1.9
Product
Vonage Phone Service
#917478
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To Whom It May Concern; I have been with Vonage over 2 years because they have always been responsive and provided good service. So when I decided to add a new line to my house I naturally called Vonage. I am sorry to say I have been thoroughly disappointed in my...
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vonageert.us
vonageert.us

Hello Trudye Nesbit, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to disc...

1.0
Product
Vonage Phone Service
I didn't like
  • Customer service
#910211
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Just canceled my Vonage account having suffered through a week of no phone service (desp[ite following all the online suggestions from Vonage as to how to reboot my service). So I finally had an evening when I could sit on hold, and then speak to a tech support person....
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1.0
Product
Vonage Phone Service
I didn't like
  • Reps not answering my questions
  • Customer service
#821696
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They did not tell first of all how much are they charging me, then they deactivated my account and kept charging me 39$ a month.when i called to ask what is going on, customer service people were rude and ***. disgusting service! i would never suggest anyone to use it....
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Product
Vonage Phone Service
I didn't like
  • Billing
  • Supervisiors
  • Decieveness
#817776
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I was in no way told that my $9.98 bill would be $19.98 a month with "surcharge" and taxes.I get taxes but come on, surcharge? I'm cancelling. It seems that while I hear very clearly on all my calls 50% of my calls give me complaints about static on their end. Looks...
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2.3
Vonage Cabery, Illinois
Product
Vonage Phone Service
#812755
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My bank account has been constantly charged with your services and I have not activated my phone service.I have talked to several customer service reps .... I have requested to be refunded my money back into my account and I also request the account be cancelled...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service. We understand there may have been charges to your se...

Product
Vonage Phone Service
I didn't like
  • Deceitfulness
  • Vonage
  • Service
#804795
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