Product: Vonage Phone Plan Clear all filters (16 of 16 reviews match)
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1.0
Details
Vonage recognized that something went wrong in their system, but I've spoken with 4 different supervisors already who have been investigating what happened with their engineers and still do not have a refund. Never do I get a call back when they say they will call...
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Review
#1252763 Review #1252763 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
System Glitch overbill
Loss
$800
Preferred solution
Full refund
1.0
Details
I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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2 comments
MajorHerculesBeetle661
#1704257

To unsatisfactory customer service is to be very charitable. Had technical issue with calling abroad.

Tech team told me it will be resolved several times and it wasn't. Called to cancel and was given an offer with a promise technical issues will be resolved but nothing was done. Called again to cancel and was told it was out of hours. So have months of charges for service I have not used and not fit for purpose.

Finally got it cancelled but the agent was rude.

Preferred solution: I should like full refund of the months I have not used the service. Monetary loss: 8 months subscription of £16.50 - that is £132.00

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Review
#1249561 Review #1249561 is a subjective opinion of poster.
Service
Vonage Phone Plan
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$389
Preferred solution
Full refund
Tags
  • Vonage billing

Vonage in Holmdel Township, New Jersey - Lack of notification at end of promo period & doubled fees

1.0
Details
Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount was $36.77 ($24.99 plus taxes & fees), whereas past months including fees was $18.81. I called Vonage Customer Care to inquire about this and why I wasn't provided a reminder that the promo was going to expire. The rep told me I could switch to a more expensive plan - one that would have limited minutes for 12.99 a month plus fees (roughly $22 per month with taxes & fees) or an unlimited plan for $14.99 a month (roughly $26 per month total). I agreed to take the cheaper plan and asked for a credit for the current bill since I hadn't been notified of my plan's expiration. Also, new customers get the $9.99 per month plan, which is no longer available to the current (loyal) ones. I pointed out that most companies provide a reminder before a promo expires. The rep told me I could have the "activation" fee waived for remaining with Vonage or an equal credit but not both. So, bottom line - I pay a double fee this month and then going forward a higher monthly amount with far less minutes. The favor they'd bestow on me is waiving the activation fee. I said I'd remain with Vonage if they'd give me a $10 credit, roughly half the amount of my new bill. Neither the rep nor the supervisor would do this. I told them I've referred friends and relatives to Vonage and will cease doing so. I'm also looking for a new plan without hidden fees and or springing rate hikes.Signed, Dissatisfied Vonage customer
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Review
#1088361 Review #1088361 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Pricing issue
Loss
$25
Preferred solution
Price reduction
Tags
  • Vonage Complain
  • Vonage billing

Vonage - With out using the service 11/2 demand me to pay or collection!

This is a very disappointment company were they promise something and is not what you really get, service is not what you really expect and when you decide to cancel they will give you the hardest time ever, I send an email with a notice of cancel and they said they won't accepted as a cancellation form, so demand me to pay or if not they will send me to collections, after been with them for long time! the worst company phone service! This is a very disappointment company were they promise something and is not what you really get, service is not what you really expect and when you decide to cancel they will give you the hardest time ever, I send an email with a notice of cancel and they said they won't accepted as a cancellation form, so demand me to pay or if not they will send me to collections, after been with them for long time! the worst company phone service!
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Review
#1155811 Review #1155811 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Return, Exchange or Cancellation Policy

Vonage pulling money from two cards

1.0
Details
I recently noticed that my old account which was supposed to be disconnected hasn't disconnected and been deducting money for more than year and the new account has been charged all through these months for almost an year. which is 38*14=$532.00 When called the customer service to see why this hasn't been disconnected, and when checked there are two charges happening on the same billing address, they said they will disconnect them now but cannot help the previous months. When questioned, how can you charge two cards with the same billing address, one is an active service and the other as an inactive service, it was answer with a rude voice that both the accounts are active its not our problem if you don't use the service. The customer service is very rude and this company is after innocent people money who doesn't know how to do business and evolve with the growing technology.
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Review
#955854 Review #955854 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Poor customer service
Loss
$532
Preferred solution
Full refund
1.0
Details
Very disappointed with this service by Vonage and very upsetting that Vonage has representatives going door to door lying to customers just to get them signed up so they could make their commission. NEVER WOULD THINK OF COMING BACK AND WILL DEFINITELY SPREAD THIS...
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1 comment
vonageert.us
#1272617

Hello ,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Contact the Board in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our homepage: https://www.vonage.com/corporate/corp_contact.php

Thank you,

Vonage ERT

Review
#991903 Review #991903 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Problems with payment
PARTS NOT RECEIVED THAT WOULD GET SYSTEM WORKING.BILLED FOR $ 84.00 BEFORE AND THEN $ 19.98 WHEN IT WAS NOT ACTIVATED AND THEY TRIED TO BILL ME ANOTHER 19.98 WHEN THE AMOUNT WAS PROMISED WAS 9.99 PER MONTH. WHEN THE PARTS DID NOT MATCH THE EQUIPMENT I HAD I WAS SENT...
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1 comment
vonageert.us
#1300098

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment.

We will like the opportunity to work on this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage: https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1010324 Review #1010324 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Pricing issue
I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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1 comment
vonageert.us
#1300100

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage: https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1003433 Review #1003433 is a subjective opinion of poster.
Service
Vonage Phone Plan
I have been a Vonage customer for nearly 7yrs. The reason I switched to Vonage is unlimited calling to India. Last 2 months I had few relatives from India visiting me and our call volume to India increased. Vonage automatically switched me to a business user plan...
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Review
#939763 Review #939763 is a subjective opinion of poster.
Service
Vonage Phone Plan
Cons
  • Fine print with unlimited calling
  • Deceitfulnesscustomer service
Reason of review
Poor customer service

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage Phone Plan Review

Do not believe the ads that say Vonage can be used on satellite systems. I tried it on both Hughes and Dish systems. The upload speed is entirely too low. It would need to be at lease ten times faster to meet the minimum requirements. Vonage sounds like they offer some really good plans, but dont waste your money if you are on satellite.
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Review
#923516 Review #923516 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Not as described/ advertised