Product: Vonage Phone Plan Clear all filters (13 of 13 reviews match)
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Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount...
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1.0
Vonage Holmdel Township, New Jersey
Product
Vonage Phone Plan
#1088361
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PARTS NOT RECEIVED THAT WOULD GET SYSTEM WORKING.BILLED FOR $ 84.00 BEFORE AND THEN $ 19.98 WHEN IT WAS NOT ACTIVATED AND THEY TRIED TO BILL ME ANOTHER 19.98 WHEN THE AMOUNT WAS PROMISED WAS 9.99 PER MONTH. WHEN THE PARTS DID NOT MATCH THE EQUIPMENT I HAD I WAS SENT...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment. We will like the opportunity to work on this matter wit...

Product
Vonage Phone Plan
#1010324
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I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

Product
Vonage Phone Plan
#1003433
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Vonage Phone Plan Review

#923516
Do not believe the ads that say Vonage can be used on satellite systems. I tried it on both Hughes and Dish systems. The upload speed is entirely too low. It would need to be at lease ten times faster to meet the minimum requirements. Vonage sounds like they offer some really good plans, but dont waste your money if you are on satellite.
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Very disappointed with this service by Vonage and very upsetting that Vonage has representatives going door to door lying to customers just to get them signed up so they could make their commission. NEVER WOULD THINK OF COMING BACK AND WILL DEFINITELY SPREAD THIS...
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vonageert.us
vonageert.us

Hello , This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matt...

1.0
Product
Vonage Phone Plan
#991903
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I recently noticed that my old account which was supposed to be disconnected hasn't disconnected and been deducting money for more than year and the new account has been charged all through these months for almost an year. which is 38*14=$532.00 When called the...
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1.0
Product
Vonage Phone Plan
#955854
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I have been a Vonage customer for nearly 7yrs. The reason I switched to Vonage is unlimited calling to India. Last 2 months I had few relatives from India visiting me and our call volume to India increased. Vonage automatically switched me to a business user plan...
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Product
Vonage Phone Plan
I didn't like
  • Deceitfulnesscustomer service
  • Fine print with unlimited calling
#939763
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I signed up for business service. My phone is important to my business. When I submitted the authorization to port my numbers, I did it wrong. When I called to get help from customer service regarding porting my numbers, Brittany was very snotty and chastised me for...
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Anonymous
David Daniels

Good morning. I am a member of our Executive Response Team. I apologize that you had a less than satisfactory experience, and would like to assist in any way that I can.Pleas...

2.0
Product
Vonage Phone Plan
I didn't like
  • Service
  • Customer service
#700042
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I was given fraudulent information so it seemed like a great deal to get Vonage. When I saw the account online and the plan description it was 100% wrong to what I was told initially. I called to cancel the service amd rhe second rep that helpedw also insited on me...
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1.4
Product
Vonage Phone Plan
#681845
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this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancelled today. I noticed they started my next month and charged me $50.I phoned to say I've cancelled please refund my money,they are now saying I...
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Anonymous
keechmabreeks

I have now been contacted by Vonage saying they'll give me another years service for $180 + taxes.What part of I've ported my number don't they get.*** em,if they need my mone...

1.0
Product
Vonage Phone Plan
I didn't like
  • No pro rated refunds
#567650
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For over a year I've continued paying for two accounts, my wife's and my own. Neither connected with no calls placed. I first canceled my wife's account and was informed that the account was paid in full. I then decided to discontinue my own account when I was told...
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Anonymous
Anonymous

what a billing mess!!! if you dont want to have headaches, better not be dealing with Vonage

Product
Vonage Phone Plan
#440258
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