Product: Vonage Phone Plan Clear all filters (0 of 16 reviews match)
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Vonage recognized that something went wrong in their system, but I've spoken with 4 different supervisors already who have been investigating what happened with their engineers and still do not have a refund. Never do I get a call back when they say they will call...
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1.0
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Vonage Phone Plan
#1252763
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I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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Anonymous
Rachel F

We apologize for the poor experience you've had, and would like to help. Please contact us by email at ert-vip@vonage.com.Thank you,Rachel F.Vonage Executive Response Team

1.0
Product
Vonage Phone Plan
I didn't like
  • Refund policy
#1249561
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This is a very disappointment company were they promise something and is not what you really get, service is not what you really expect and when you decide to cancel they will give you the hardest time ever, I send an email with a notice of cancel and they said they...
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Vonage Phone Plan
#1155811
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Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount...
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1.0
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Vonage Phone Plan
#1088361
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PARTS NOT RECEIVED THAT WOULD GET SYSTEM WORKING.BILLED FOR $ 84.00 BEFORE AND THEN $ 19.98 WHEN IT WAS NOT ACTIVATED AND THEY TRIED TO BILL ME ANOTHER 19.98 WHEN THE AMOUNT WAS PROMISED WAS 9.99 PER MONTH. WHEN THE PARTS DID NOT MATCH THE EQUIPMENT I HAD I WAS SENT...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment. We will like the opportunity to work on this matter wit...

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Vonage Phone Plan
#1010324
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I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

Product
Vonage Phone Plan
#1003433
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Very disappointed with this service by Vonage and very upsetting that Vonage has representatives going door to door lying to customers just to get them signed up so they could make their commission. NEVER WOULD THINK OF COMING BACK AND WILL DEFINITELY SPREAD THIS...
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vonageert.us
vonageert.us

Hello , This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matt...

1.0
Product
Vonage Phone Plan
#991903
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I recently noticed that my old account which was supposed to be disconnected hasn't disconnected and been deducting money for more than year and the new account has been charged all through these months for almost an year. which is 38*14=$532.00 When called the...
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1.0
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Vonage Phone Plan
#955854
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I have been a Vonage customer for nearly 7yrs. The reason I switched to Vonage is unlimited calling to India. Last 2 months I had few relatives from India visiting me and our call volume to India increased. Vonage automatically switched me to a business user plan...
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Product
Vonage Phone Plan
I didn't like
  • Deceitfulnesscustomer service
  • Fine print with unlimited calling
#939763
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Vonage Phone Plan Review

Do not believe the ads that say Vonage can be used on satellite systems. I tried it on both Hughes and Dish systems. The upload speed is entirely too low. It would need to be at lease ten times faster to meet the minimum requirements. Vonage sounds like they offer some really good plans, but dont waste your money if you are on satellite.
Paisley,Florida
Product
Vonage Phone Plan
#923516
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