I was a Vonage customer in 2009. Finding no need for a home phone anymore, I cancelled my service (or so I thought).
Having heard nothing from Vonage or anyone representing them for the last three years, I assumed the matter was finished. Now, three years later, I received a letter from a collection agency claiming that I owe Vonage money for unpaid services. I contacted the collection agency who then told me to contact Vonage. In speaking with Vonage, they informed me that they had in fact never cancelled my service.
I asked several times why I was never informed of their claims, or even that my account was still active. They claimed that they called me (on the Vonage phone that I thought was disconnect and was no longer using), and emailed me (to an old email that I had not updated because, again, I thought my Vonage account was disconnected). I further questioned why, seeing as they had my address, they never sent me something in the mail with their claims. Their only response was that they, "...don't do that..." A simple internet search showed that apparently Vonage is known for this.
Customers call to cancel their accounts, only to find out days, weeks, months, or in my case years later, that Vonage in fact did not honor their request and either continued charging their card or claiming that more money was owed.
I have already filed a report with the Better Business Bureau and the FCC. Vonage's business practices are the most bizarre I've ever seen and if it wasn't so aggravating it would actually be laughable.
Product or Service Mentioned: Vonage Phone Service.
Monetary Loss: $99.