Milwaukee, Wisconsin
Not resolved
1 comment

I was late paying my bill online like I usually do so they decide to tape into my home line to call my cell phone number. I panicked because my child was at home and she never uses the house phone.

I called her to see if she had just called me and she says no. I panic a little more because now I'm thinking someone is in the house. It took me a minute to realize that was what they did.

Lousy move Vonage. I will let anyone I know who is thinking about Vonage for service the tactics u use for people who have had service with you for almost 7 years.

Product or Service Mentioned: Vonage Home Phone Service.

Reason of review: Poor customer service.

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vonageert.us
#1199154

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you're experience with our your service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage community website in which one of our specialists will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT