Product: Vonage Home Phone Service Clear all filters (15 of 15 reviews match)
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Vonage in Oxford, Alabama - Didn't explain billing to me took money out of my bank account

5.0
Details
Didnt explain billing to me. Took money out of my bank account without my consent
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Review
#1636988 Review #1636988 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Misinformation
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Phone Company
1.4
Details
New form of cyberbullyinig. My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired....
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Review
#1581286 Review #1581286 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Sticking to an iinsipid script
  • Do not listen to customers
Reason of review
cyber bullying their monopoly
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Vonage Complain

Vonage Displays as SPAM numbers for my Caller ID

I have signed up with vonage international calling service. All my international calls that i make outside of the UK come up as spam on all the phones of the people that i call. I called vonage 8 times and they keep telling that they dont support international caller ID
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Review
#1470818 Review #1470818 is a subjective opinion of poster.
Service
Vonage Home Phone Service

Vonage in Birmingham, Alabama - Paid $60.00 to lower my bill.

I got a call from Vonage 866-243-4357. The lady asked me to pay $60.00 for one time payment to lower my bill. I need confirmation from vonage .
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Review
#1438771 Review #1438771 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
If there is a scam going on using vonage number. Company should notify customers early.
Loss
$60
Preferred solution
Full refund

Vonage - Phone services

Our phone is not working and receiving phone calls we cant get through voice mails we tried everything
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Review
#1301660 Review #1301660 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Bad quality
I also had contacted Vonage prior to initiating the transfer of my phone number which was mine prior to Vonage. I was told my new company would have to request the porting. Upon receiving my phone on 01/29/18 I started the activation process on line through xfinity...
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Review
#1178796 Review #1178796 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Vonage - BAD customer service

1.0
Details
Had a "discounted" service for 1 year, the year was up yesterday. With no notification, they doubled the charge to $34 (ridiculous) and refuse to refund my payment when I called to cancel service. Future customers - keep an eye on your 1 year date, they give no notification before raising the rate. Better yet, find another phone provider. VONAGE is a ripoff ripoff ripoff. Can't leave this review with less than 100 words, so here's the rest - RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF ONLY 4 MORE WORDS TO GO - RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
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Review
#1101623 Review #1101623 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • No refund on account cancellation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Tags
  • Vonage Complaint
1.3
Details
I advise people not go for vonage service. It is technically bad and worst customer service, overall horrible experience. If you want peace of mind then do not go for this company. Cheater, marketing gimmick is its value to lure and cheat customers, They give u 6...
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1 comment
Anonymous
#1324119

Hello ,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We would like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will contact you directly in order to resolve your issue. Please visit our homepage:

https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1041712 Review #1041712 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Worst
  • Do not go for vonage
Reason of review
horrible customer service, technical problems , bad policies
Loss
$150
Tags
  • Vonage Complain
  • Vonage Bad Service

Phone service with Vonage cancelled on a Thursday afternoon

2.0
Details
My phone told me I no longer had service when I noticed the Vonage box was missing the light on the left. Not an internet problem so I read an Email saying my service was cancelled. I never cancelled it. Seriously think those of us with the $9.99 per month were cancelled so we could pay more.
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Review
#1050044 Review #1050044 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Return, Exchange or Cancellation Policy

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts
1.1
Details
! Amazed to note after being guaranteed by Vonage, all 3 auto withdrawal out of my account not authorized! 3 months back, in Sept, a planned move..long, costly, arduous task I requested Vonage "suspend service". Note that Vonage not only kept taking out of my Visa...
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2 comments
Anonymous
#1255801

So,you are so amazed.....Try picking up some new vocabulary

skills and finding other substitute words,instead of lame ***

amazing.Borrrrring.

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Review
#963186 Review #963186 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • All of the deception done
Reason of review
total rip offs!
Loss
$200
Preferred solution
Let the company propose a solution