Manufacturer: Vonage Category: Phone Services Clear all filters (4 of 4 reviews match)
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Vonage has been giving me the runaround when I have been attempting to cancel the service since October 2016 and still running up a bill. I tried to cancel when the promotional period ended because it isn't worth the amount that it increased. Every time I call, I sit for long periods of time and no one ever picks up. When they've called me, I have expressed a desire to cancel the service, but they provide me the same number I have no success...
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I didn't like
  • Decieveness
  • Customer service
  • Billing
#986560
Using coffee shop WIFI, I found VONAGE's home phone plan, paid $19.00 for their modem, which I couldn't use (their ad then did not specify the need for line access). I needed a phone in order to find a new rental and got a BLU mobile phone with a Consumer Cellular SIM card from Target and Sears. About a month after relocating I subscribed to Earthlink (Time Warner) and started receiving bills from VONAGE for a service I didn't use or install. I...
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#972816
I was late paying my bill online like I usually do so they decide to tape into my home line to call my cell phone number. I panicked because my child was at home and she never uses the house phone. I called her to see if she had just called me and she says no. I panic a little more because now I'm thinking someone is in the house. It took me a minute to realize that was what they did. Lousy move Vonage. I will let anyone I know who is thinking...
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vonageert.us

vonageert.us Hello,
This is the Executive Response team for Vonage. We are sorry to hear you're experience with our your service. We will like the opportunity to discuss this matter wi...

I ordered Vonage for my home business after seeing a commercial on tv. I had Vonage exactly 1 month and 24 days. From the start during the order process, a customer rep gave me a different number then what I requested. I also had home phone interruptions as well...I was unable to make outbound calls and had frequent drop calls on my cell phone. I had issues with logging in to my online account on Vonage's website. i called to cancel the...
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1.0
I didn't like
  • Fraudulent misrepresentation
  • Service
#837408