Vonage customer rep gave me a 1/2 off offer that would have charged me $18 for their world plan. I went ahead and agreed to continue my service.
Later they deducted the full amount from my account. I objected to this to which they said I would have to use their service in any case as they would not refund my money. After fighting with them on numerous occasion they refunded my money but then someone went berserk and again debited my account for $20. I filed a disput with my card company and got the refund.
I was their customer for 4+ years.
I am never going to have Vonage again. Hear it loud and clear - Alan Masarek.
Reason of review: Problems with payment.
Monetary Loss: $20.
Preferred solution: Full refund.