Atlanta, Georgia
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

Vonage had promotion for international calling and US/Canada calling for $9.99 /month. When we signed up, we thought we used international calling but in next 20 days we were charged $340 and they never notified us that they were charging that huge amount.

After looking our credit card statement we called them and said that we were interested in international calling and never consider having US/canada calling plan. They are so greedy that they don't want to refund the money that they charged us. If we haven't find it from the credit card statement they would be greedy to charge 1000's of dollars. We would definitely would seek legal action on them.

They cannot cheat customers like that. We wished them to be wiped out from the market.

Reason of review: Problems with payment.

Monetary Loss: $340.

Preferred solution: Full refund.

Vonage Cons: Billing.

  • Vonage Complain
  • Vonage billing
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