Baltimore, Maryland
Not resolved
1 comment

They over charged me . I tried calling several times in my first month i was on hold forever.

So i never spoke to anyone. I tried canceling online. You can' t cancel online. I finally called when i didn't have 4 kids running around.

I was on hold for over an hour getting transferred from one person to the next. They all have broken english , i couldnt understand what they were saying. Finally a supervisor gets on the phone he can speak a little clearer english saying im getting charged 180.00 cancellation fee i went over my 30 days. I explained multiple times i tried calling and i dont have an option online.

He says you dont have an option and we are charging you this fee. Im taking this further they are nothing but a scam!!

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Problems with payment.

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vonageert.us
#1208593

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage community website in which one of our specialists will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT