Baltimore, Maryland
Not resolved
1 comment

They over charged me . I tried calling several times in my first month i was on hold forever.

So i never spoke to anyone. I tried canceling online. You can' t cancel online. I finally called when i didn't have 4 kids running around.

I was on hold for over an hour getting transferred from one person to the next. They all have broken english , i couldnt understand what they were saying. Finally a supervisor gets on the phone he can speak a little clearer english saying im getting charged 180.00 cancellation fee i went over my 30 days. I explained multiple times i tried calling and i dont have an option online.

He says you dont have an option and we are charging you this fee. Im taking this further they are nothing but a scam!!

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Problems with payment.

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