This company is a joke , they have the WORSE customer service I've ever experienced .I asked to cancel service and I was aware of fees - the man was STILL going to charge me for the following month and told me 2 diffrent charges both over 80$ that I would have I tried to ask for clerity and the man was BLAH BLAH BLAH BLAH speaking I had to raise my voice screaming excuse me sir wait wait wait and he paused and as I'm trying to ask my question He continues to speak and I'm trying to ask how an I to be charged $120.00 AND $90.00?????
And he just was incredibly Rude and talking over me I am not disrespecting another countries people as I'm not American either but the stereotype was proven correct today - these employees are fast talking , rude , hard to understand and after being on hold all that time ALL I WANTED WAS TO UNDERSTAND WHY THE FEES WERE DOUBLE AND I WAS HUNG UP ON WHEN I ASKED DOR A MANAGER.....so I will be charged 240.00 for ending service more then double the amount they state and no one can explain WHY nor can I get a *** manager on the phone They are thee worse place to do business with
Review about: Vonage Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.