Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

This company is a joke , they have the WORSE customer service I've ever experienced . I asked to cancel service and I was aware of fees - the man was STILL going to charge me for the following month and told me 2 diffrent charges both over 80$ that I would have I tried to ask for clerity and the man was BLAH BLAH BLAH BLAH speaking I had to raise my voice screaming excuse me sir wait wait wait and he paused and as I'm trying to ask my question He continues to speak and I'm trying to ask how an I to be charged $120.00 AND $90.00?????

And he just was incredibly Rude and talking over me I am not disrespecting another countries people as I'm not American either but the stereotype was proven correct today - these employees are fast talking , rude , hard to understand and after being on hold all that time ALL I WANTED WAS TO UNDERSTAND WHY THE FEES WERE DOUBLE AND I WAS HUNG UP ON WHEN I ASKED DOR A MANAGER..... so I will be charged 240.00 for ending service more then double the amount they state and no one can explain WHY nor can I get a *** manager on the phone They are thee worse place to do business with

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hello ElenaJaquez,

This is the Executive Response team for Vonage. We are sorry to hear about your billing issue and customer service.

We will like the opportunity to work on this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage:

Thank you,

Vonage ERT