Product: Vonage Customer Care Clear all filters (33 of 33 reviews match)
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1.0
Details
Been with Vonage for 12Y plus and now as other cheaper options are available i thought i would cancelling the service and had the most horrible experience. My billing cycle is on the 10th of every month and not sure whether i pay at the beginning or at the end of the...
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#1419768 Review #1419768 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$44
Preferred solution
Full refund
1.5
Details
We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these reviews it soon became evident that the only human beings answering the phone at Vonage are the sales department. THERE IS NO TECH SUPPORT,...
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#1431284 Review #1431284 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Stole my money in early termination fee
  • Inaccessibility of company personnel after the sale
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
1.1
Details
I have not used this phone since February 2018 due to not living in the house any longer. I have called many times to cancel and have been told it was cancelled and has been told they cannot cancel it because I do not remember the pin. I tried to change it online and...
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Review
#1361969 Review #1361969 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$94
Preferred solution
Wipe bill clean and disconnect my service

Vonage Cold Calling

Vonage calls our house everyday, three times a day for months. We have told them to stop calling me, I don't want their service but they keep calling!
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#1433384 Review #1433384 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Cold calling me
Reason of review
Vonage is constantly robo calling me.

Vonage - Poor customer care

1.0
Details
Don’t buy vonage, when I first called to start vonage service they said u r eligible for 50 dollar amazon gift card , when I called after months they said u r not eligible
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#1306087 Review #1306087 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
3.2
Details
I spent two hours on the phone trying to resolve an dispute over charges to a phone number that Vonage said wasn't a Globe number. Even after the relative told us it was a Globe number and also after checking e-mobile tracker on line, which also said it was a Globe...
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Review
#1253631 Review #1253631 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Accounts team
  • Customer service
  • Customer service was poor and they were rude and unhelpful
Reason of review
Poor customer service
Loss
$19
Preferred solution
Full refund
Tags
  • Vonage Complaint
  • Vonage Customer Service
I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting. Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer...
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Review
#1257928 Review #1257928 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered

Vonage - Really Pissed

2.5
Details
I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
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#1218334 Review #1218334 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in...
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Review
#1216776 Review #1216776 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Unhelpful poor
  • Customer service was poor and they were rude and unhelpful
  • Representative very rude
Reason of review
Problems with payment
Loss
$100
Preferred solution
Price reduction

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage - Very well

I called in today may 1 2018.. ended up speaking to a senior supervisor whom was able to assist me with my concerns and took care of them very quickly all in all I was very satisfied with his customer service
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Review
#1245098 Review #1245098 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Good customer service