Product: Vonage Customer Care Clear all filters (25 of 25 reviews match)
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Vonage - Really Pissed

I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
2.5
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Product
Vonage Customer Care
#1218334
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The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in...
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Product
Vonage Customer Care
I didn't like
  • Representative very rude
  • Unhelpful poor
  • Customer service was poor and they were rude and unhelpful
#1216776
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I am writing this review so hopefully other business owners who are searching for the type of services Vonage offers, can be informed and know the experience I had with Vonage. I opened an account after being unimpressed with Ring Central's pitch. The customer sales...
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Product
Vonage Customer Care
#1093869
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Vonage Bills a month in advance upon signup. Last month I was a little late on my payment and Vonage shut down my service. I could no longer make calls or receive calls. I Tried canceling my account thru online chat. The person stated he could not cancel my account. A...
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Product
Vonage Customer Care
I didn't like
  • Suck
#1089958
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Worst customer service and training experience ever!!!They made the conversion very complicated!! Therefore chose to cancel their service because it was too complicated to and frustrating to use in a small business!! They refuse to accept the unopened box so they made...
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1.0
Product
Vonage Customer Care
I didn't like
  • Awful
  • Representative jay very rude with customer
  • Worst
#1082731
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This company is a joke , they have the WORSE customer service I've ever experienced .I asked to cancel service and I was aware of fees - the man was STILL going to charge me for the following month and told me 2 diffrent charges both over 80$ that I would have I tried...
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vonageert.us
vonageert.us

Hello ElenaJaquez,This is the Executive Response team for Vonage. We are sorry to hear about your billing issue and customer service. We will like the opportunity to work on t...

1.0
Product
Vonage Customer Care
#1030085
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Vonage had one card on file and I cancelled the debit card which I authorized for auto payment to prevent future withdrawals. They got my new replacement card number (which they claim the bank provided them) and proceeded to charge on that card with ABSOLUTELY NO...
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2.4
Product
Vonage Customer Care
#989997
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We get 2-3 calls daily from vonage trying to sell their products. Told them we are NOT interested but still keep getting calls. Don't they understand once when we tell them we are not interested and to take our name off the list. They are becoming a pest and if this...
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Product
Vonage Customer Care
#987201
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account is closed since 2010 and they still take money from my bank account and make it impossible to cancel to automatic debit I lost hours on the phone trying to fix this problem and nobody helps, is a company organized to steel money from customers and the...
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1.0
Product
Vonage Customer Care
#953208
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I recently received an email from Vonage stating there was a problem processing my bill I remembered that I had to get a new credit card recently and forgot to update the information on Vonage. I went online and updated credit card information. Today I went to use my...
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3.7
Product
Vonage Customer Care
#944324
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