Product: Vonage Customer Care Clear all filters (0 of 29 reviews match)
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Vonage - Poor customer care

Don’t buy vonage, when I first called to start vonage service they said u r eligible for 50 dollar amazon gift card , when I called after months they said u r not eligible
1.0
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Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Vonage Customer Care
#1306087
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I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting. Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer...
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Vonage Customer Care
#1257928
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I spent two hours on the phone trying to resolve an dispute over charges to a phone number that Vonage said wasn't a Globe number. Even after the relative told us it was a Globe number and also after checking e-mobile tracker on line, which also said it was a Globe...
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3.2
Product
Vonage Customer Care
I didn't like
  • Accounts team
  • Customer service was poor and they were rude and unhelpful
  • Customer service
#1253631
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Vonage - Very well

I called in today may 1 2018.. ended up speaking to a senior supervisor whom was able to assist me with my concerns and took care of them very quickly all in all I was very satisfied with his customer service
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Vonage Customer Care
#1245098
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Vonage - Really Pissed

I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
2.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Vonage Customer Care
#1218334
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The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in...
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Product
Vonage Customer Care
I didn't like
  • Customer service was poor and they were rude and unhelpful
  • Unh
  • Representative very rude
#1216776
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I am writing this review so hopefully other business owners who are searching for the type of services Vonage offers, can be informed and know the experience I had with Vonage. I opened an account after being unimpressed with Ring Central's pitch. The customer sales...
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Vonage Customer Care
#1093869
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Vonage Bills a month in advance upon signup. Last month I was a little late on my payment and Vonage shut down my service. I could no longer make calls or receive calls. I Tried canceling my account thru online chat. The person stated he could not cancel my account. A...
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Product
Vonage Customer Care
I didn't like
  • Suck
#1089958
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Worst customer service and training experience ever!!!They made the conversion very complicated!! Therefore chose to cancel their service because it was too complicated to and frustrating to use in a small business!! They refuse to accept the unopened box so they made...
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1.0
Product
Vonage Customer Care
I didn't like
  • Worst
  • Representative jay very rude with customer
  • Awful
#1082731
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This company is a joke , they have the WORSE customer service I've ever experienced .I asked to cancel service and I was aware of fees - the man was STILL going to charge me for the following month and told me 2 diffrent charges both over 80$ that I would have I tried...
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vonageert.us
vonageert.us

Hello ElenaJaquez,This is the Executive Response team for Vonage. We are sorry to hear about your billing issue and customer service. We will like the opportunity to work on t...

1.0
Product
Vonage Customer Care
#1030085
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