Product: Vonage Customer Care Clear all filters (23 of 23 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I am writing this review so hopefully other business owners who are searching for the type of services Vonage offers, can be informed and know the experience I had with Vonage. I opened an account after being unimpressed with Ring Central's pitch. The customer sales...
Read more
Product
Vonage Customer Care
#1093869
Reply to reviews
Vonage Bills a month in advance upon signup. Last month I was a little late on my payment and Vonage shut down my service. I could no longer make calls or receive calls. I Tried canceling my account thru online chat. The person stated he could not cancel my account. A...
Read more
Product
Vonage Customer Care
I didn't like
  • Suck
#1089958
Reply to reviews
Worst customer service and training experience ever!!!They made the conversion very complicated!! Therefore chose to cancel their service because it was too complicated to and frustrating to use in a small business!! They refuse to accept the unopened box so they made...
Read more
1.0
Product
Vonage Customer Care
I didn't like
  • Representative jay very rude with customer
  • Worst
  • Awful
#1082731
Reply to reviews
This company is a joke , they have the WORSE customer service I've ever experienced .I asked to cancel service and I was aware of fees - the man was STILL going to charge me for the following month and told me 2 diffrent charges both over 80$ that I would have I tried...
Read more
vonageert.us
vonageert.us

Hello ElenaJaquez,This is the Executive Response team for Vonage. We are sorry to hear about your billing issue and customer service. We will like the opportunity to work on t...

1.0
Product
Vonage Customer Care
#1030085
Reply to reviews
Vonage had one card on file and I cancelled the debit card which I authorized for auto payment to prevent future withdrawals. They got my new replacement card number (which they claim the bank provided them) and proceeded to charge on that card with ABSOLUTELY NO...
Read more
2.4
Product
Vonage Customer Care
#989997
Reply to reviews
We get 2-3 calls daily from vonage trying to sell their products. Told them we are NOT interested but still keep getting calls. Don't they understand once when we tell them we are not interested and to take our name off the list. They are becoming a pest and if this...
Read more
Product
Vonage Customer Care
#987201
Reply to reviews
account is closed since 2010 and they still take money from my bank account and make it impossible to cancel to automatic debit I lost hours on the phone trying to fix this problem and nobody helps, is a company organized to steel money from customers and the...
Read more
1.0
Product
Vonage Customer Care
#953208
Reply to reviews
I recently received an email from Vonage stating there was a problem processing my bill I remembered that I had to get a new credit card recently and forgot to update the information on Vonage. I went online and updated credit card information. Today I went to use my...
Read more
3.7
Product
Vonage Customer Care
#944324
Reply to reviews
They over charged me .I tried calling several times in my first month i was on hold forever. So i never spoke to anyone. I tried canceling online. You can' t cancel online. I finally called when i didn't have 4 kids running around. I was on hold for over an hour...
Read more
vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

Product
Vonage Customer Care
#913025
Reply to reviews

I speechless with my experience with vonage customer service and vonage service in general. Besides employing half retarded customer service in Mumbai who don't have understanding of US realities, the system often crashes with callers getting error recordings eg....
Read more
vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

1.0
Product
Vonage Customer Care
#909510
Reply to reviews