Vonage said that my fax line would be free with their premium package ($24.99).
They have been charging me $9.99 per month for five months and refuse to change it to a fax line or credit the amount they have cheated me. I changed to them in August 2010 from my local phone company to save money. My bills are much less but they still should charge my what they promised and advertise.
They are doing the same thing with two accounts (personal at my house and business at my office).
I have called and talked to the people in India with no help from anyone.
Review about: Vonage Phone Service.
Monetary Loss: $99.