Product: Vonage Business Phone Plan Clear all filters (7 of 7 reviews match)
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Vonage in Medford, Oregon - I CAN'T BELIEVE THEY'RE STILL IN BUSINESS

1.0
Details
They are not upfront about their service. I had a month trying to get their system working in our offices with my time mostly spent on phone and chat with them while physically doing the work myself. In the end their service was not compatible with ours and they wouldn't let us have our number back. This was a crazy ordeal that put us more than a month without service and we lost our phone number of 50+ years. They are still trying to get us to pay for services we never received.
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Review
#1490181 Review #1490181 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Cons
  • Scamming
Reason of review
Basically all of the above
Preferred solution
Give our numbers back to Spectrum and be done!
1.0
Details
Literally the worst on boarding I have ever experienced! The support don't know how it works, part of the system I am told are not build or have so many faults that they are not showing up to use! I am unable to make vital updates and changes on the system admin area...
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Review
#1459567 Review #1459567 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Not as described/ advertised
Loss
$100000
2.9
Details

Update by user Dec 03, 2018

We are in the process of returning to Ring Central now.

Original review posted by user Dec 02, 2018

The sales department at Vonage is fantastic. You express interest online, they call you back almost immediately. They spent almost 45 minutes talking with me and listening to how my business uses its current phone...
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Review
#1413428 Review #1413428 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Pros
  • Sales team was nice and listened
Cons
  • Horrible customer support and poor product
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Don t Believe Them
  • Support Is Horrible
1.3
Details
This company is not honest and straight forward on selling their service, at sale point they were very nice and by giving wrong information they made me full to by the service for example they offered no contract service, but now that I’m suffering from lack of service...
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Review
#1364204 Review #1364204 is a subjective opinion of poster.
Service
Vonage Business Phone Plan

Vonage in Atlanta, Georgia - Incompetence abounds

1.9
Details
I called Vonage Business Service concerning my voicemail that had never recorded messages from callers. The technician disconnected my phones. I called back and the next technician had to access my computer to address the no service issue. I have been told I will receive a call back each time, but I have had to call Vonage each day. Now, nine days later, neither my computers nor phones work and Vonage refuses to send replacement phones. I have spoken to 6 different service technicians and all have taken me through the same procedures with no results. I regret ever dealing with Vonage. Please do not make the same mistake.
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Review
#1157331 Review #1157331 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Poor customer service
Loss
$900
Preferred solution
replace the administrative phone that the Vonage techinicians made inoperable

Vonage - My worst business decision ever

Cheap phone delivered, charged $99 install for phones that never got installed, had me pay to buy a router I was never told I needed, spent countless hours on the phone troubleshooting, i.e. with me attempting to do the install, absolutely rude customer service rep named Will (he refused to give me his last name), was told his superior would call me back and never has. I was told by Will "you're going to pay the bill anyway". For three months, I had no service, never made or received one phone call, had no in-the-field technician to correct the situation. So I am out $100 for phone, $99.00 for install, and $57 per month X 3 months for NO SERVICE and RUDE SERVICE. I will NEVER allow any of my family and friends to even consider Vonage. Something needs to be done about this company!
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Review
#1149586 Review #1149586 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Poor customer service
Preferred solution
Full refund

Vonage - NEVER SIGN UP with these Unethical Charlatans

1.0
Details
Our medical practice signed up with Vonage because a rep gave verbal confirmation that the new system could be installed before the old one stopped but when the details were finalized, they could not make it until 8 days after previous phone disconnection. Emergency patients could not contact us for 1.5 business days which could have been a disaster. When we tried to cancel the contract (well within 72 hours) they still sent us the six phones we ordered at a "discounted rate" of $600+ and refused to refund despite the fact that we never started our contract or used any of their services. They did not disclose that all equipment is final sale regardless of if you actually use their service or not. They intentionally do not disclose this policy and give you the runaround if you try to contact customer service! They transferred me four times and the actual manager who could do something about it told me to take it up with billing when he knew very well they can't do anything. So they wasted my precious time and effort while I tried to reason with these crooks who say they don't have any storage facility to return the equipment to, so can't offer any refund. I will be reporting them to the better business bureau for unethical business practices, disputing the charge with my credit card company, and hiring a lawyer to look into mandatory business regulations that they're violating in the state of California.
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Review
#1082300 Review #1082300 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Return, Exchange or Cancellation Policy

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts