Sacramento, California
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

I signed up for business service. My phone is important to my business.

When I submitted the authorization to port my numbers, I did it wrong. When I called to get help from customer service regarding porting my numbers, Brittany was very snotty and chastised me for "not listening to her". I don't want to take abuse from companies I am patronizing, so I asked to speak with someone else. There is no one there but her.

She would not let me speak to anyone else.

I spent 2 hours and 13 minutes on the phone trying to get some kind of help from someone. I am so afraid of them screwing up my business, I canceled everything.

Product or Service Mentioned: Vonage Phone Plan.

Reason of review: Poor customer service.

Monetary Loss: $65.

Preferred solution: Full refund.

Vonage Cons: Customer service, Service.

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Good morning. I am a member of our Executive Response Team.

I apologize that you had a less than satisfactory experience, and would like to assist in any way that I can.

Please contact me at 855-496-2438. If I don't answer, please leave a message with your contact information and i will call back as soon as possible.

David Daniels

Vonage Business