I signed up for business service. My phone is important to my business.
When I submitted the authorization to port my numbers, I did it wrong. When I called to get help from customer service regarding porting my numbers, Brittany was very snotty and chastised me for "not listening to her". I don't want to take abuse from companies I am patronizing, so I asked to speak with someone else. There is no one there but her.
She would not let me speak to anyone else.
I spent 2 hours and 13 minutes on the phone trying to get some kind of help from someone. I am so afraid of them screwing up my business, I canceled everything.
Product or Service Mentioned: Vonage Phone Plan.
Reason of review: Poor customer service.
Monetary Loss: $65.
Preferred solution: Full refund.
Vonage Cons: Customer service, Service.