State: Texas City: Dallas Clear all filters (3 of 298 reviews match)
filters
State:
City:
Product:
Show

I paid Vonage and did not recived the service

vonage international unlimited very bad. I had a contract for a year with them, they did not fullfilled the contract (lots of calls did not go out) so I wanted part of my money back because I was just able to do 50% of the calls, so they did NOT return the money and I COULD NOT MAKE THE CALLS I was suppouse to do. They took my money and I did not received the service. they promiseD a service that they were not able to provide. their answer was that "IT WAS NOT THEIR PROBLEM" so I pay for something they were sopouse to give me and I dont recieve the service, they said it was 1 carriers they had and that's why IT WAS NOT THIER PROBLEM. they offered the service, recieved the money and later is NOT THIER PROBLEM, very funny answer.
View full review
1 comment
Lisa313
#322250

WOW! You most likely tried to get help with your "broken English" and we could not get the help we need to correct your issue! :upset

Review
#248309 Review #248309 is a subjective opinion of poster.
Loss
$134
Vonage screwed me over by continuing charging monthly after cancellation 1. Back in July (7/28), I ported my numbers from Vonage to another provider and requested my account to be closed. I thought everything was taken care of. 2. On 9/26, I received an email from...
View full review
3 comments
galensdad
#451164

In my 72 years on Earth, I have never had a worse business experience than with Vonage. I was assured that, if I signed-up with Vonage, I could keep the telephone number that I have had for 20 years.

That did not work. I was then told that, in my particular area, that promise could not be fulfilled. I attempted to cancel the Vonage service. I was informed that it would cost me $90 to do so, even though Vonage had not kept its end of the deal.

Vonage continued to bill my AMEX account, even though I had instructed them to cease. Now, get this! I called AMEX and told them to honor no more charges from Vonage. AMEX said that they could disallow the charges only with VONAGE'S consent!!!

After some efforts, I got AMEX to see my side of things and they sided with me. I would prefer to deal with street thugs rather than VONAGE

View more comments
Review
#220420 Review #220420 is a subjective opinion of poster.
Service
Vonage Phone Service

YOU CAHRGED ME 105.75 ON 11/24/2010 TO SETLE A DISPUTE BETWEEN VONAGE AND MY SELF.

ON 11/24/2010, YOU CHARGED ME 105.75 TO SETTLE AND ACOUNT I HAD WITH VONAGE. APARENTLY THEY ARE NOT SATISFYED SINCE I GOT A LEGAL NOTICE FROM THE UNITED STATES FISTRICT COURT OF NEW JERSEY ABAOUT A CLASS ACTION SETTLEMENT. THE SETTLEMENT NOTICE STATES THAT THE SOLE PURPOSE OF THIS NOTICE IS TO INFORM ME OF THE SETTLENT SO THAT I MAY DECIDE WHAT TO DO. SO PLEASE LET ME KNOW ABOUT THE SETTLEMENT WE DISCOUSED LAST TIME WE SPOKE OVER THE PHONE MY NAME IS JUAN M IMERY, MY HOME PHNE No. IS 561.483.9315 AND I HAVE NO OTHER MEANS OF IDENTIFY MY SELF.
View full review
Review
#217495 Review #217495 is a subjective opinion of poster.
Service
Vonage Phone Service

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage Products and Services Reviews

Compare Vonage to

Magicjack
Magicjack
2629 reviews
1.9
Compare