State: Texas Clear all filters (13 of 298 reviews match)
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1.3
Details
This company is not honest and straight forward on selling their service, at sale point they were very nice and by giving wrong information they made me full to by the service for example they offered no contract service, but now that I’m suffering from lack of service...
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Review
#1364204 Review #1364204 is a subjective opinion of poster.
Service
Vonage Business Phone Plan

Vonage Home Phone Service Review

Poor service! They advertise free phones and it's a lie, all you get free is the little box to connect to your internet and it still doesn't work! I am so pissed!
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Review
#948714 Review #948714 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Vonage Phone Service Review

1.0
Details
Horrible service.Don't use with satellite internet which they don't tell you.30 day money back guarantee means they charge you a extra month when it doesn't work. Stay away!!!!
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Review
#755267 Review #755267 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Pricing issue

VONAGE A TRAP FOR $9.99

1.0
Details
I WAS OFFERED VONAGE FOR $9.99 per month, the person who was selling vonage almost begging that please buy vonage. Later I decided to cancel the service, and I was told that you can please keep the service for $9.99 for ever, and if there will be any issue we will take care for it for you. All of a sudden VONAGE STARTED OVERCHARGING MY ACCOUNT almost about $39 a month, I complained and asked them to let me talk to same person, and listen to the recorded conversation. Leaving aside sorting out the matter, VONAGE SENT AN EMAIL, STATING that there will be a termination fee, WHEN I ASKED WHY, they did not have any reason, THEN I ASKED WHY DO NOT YOU REFUND MY MONEY, I DO NOT NEED YOUR SERVICE, I DO NOT GET ANY RESPONSE AS YET. THE QUALITY IS NOT WORTH OF THIS MUCH MONEY, THERE IS FREQUENT CALL DROPAGE AND FREQUENT ISSUE WITH CALL QUALITY>
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Review
#667257 Review #667257 is a subjective opinion of poster.
Cons
  • Accounts team
  • Customer service
  • Fraudulent misrepresentation
Reason of review
SEVERAL ISSUES, POOR QUALITY, BILLING, DAMAGED or DEFECTIVE
Loss
$80
Preferred solution
Full refund
Tags
  • Voip carriers

Vonage billed me for closed account when my internet service was not working so I had no Vonage service

Back in 2008 my Roadrunner internet service quit working due to a transmission problem in my neighborhood. Therefore my Vonage phone service did not work! I cancelled Vonage and they billed me for $105.44 for early termination even thought I explained by letter that my Vonage phone did not work. Vonage turned my account over to Penn Credit Agency and I wrote to Penn stating my problem in full and saying I would NEVER pay this bill. Vonage sells a service and when this service does not work then their contract is null and void. I told relatives and friends to never use Vonage. I presently use Voipo and have had no problem with this company. Vlopo has many services including free fax. Back ion 2011 Roadrunner fixed the transmission problem so I am back using Roadrunner for internet. Fred Masinter
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Review
#590570 Review #590570 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Warranty issue
Preferred solution
an apology for my aggravation

Vonage in Tomball, Texas - Refuse to stop billing me

I signed up for Vonage in January of 2013. The service was interfering with my internet and cable so I cancelled the service in February of 2013. I really didn’t even have the service for a month before I cancelled it. Here is it five months I check my account and Vonage bills me five months back billing. They refuse to refund me money, saying that I did not call and cancel. I am so pisst. Because I had not cancelled the service I would not be this angry. Why the wait five months later. Then they tell me that I have an early cancellation fee that I have to. This is a joke!!! I have to go through my back to get my money back and dispute those charges. I advise every one not get this service it’s a joke and rip off.
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Review
#407045 Review #407045 is a subjective opinion of poster.
Loss
$200

Vonage in Wylie, Texas - Deceptive company with fraudulent practices

Vonage marketing is a big fraud. They deceive people by luring them into false promises of gift cards when signing up. These gift cards will never never ever show up. I've followed up with their customer service for the last 5 months for my gift card, each time getting a reply saying the request has been escalated and that a gift card will be sent pretty soon, but of course nothing shows up. This is a company that adopts these fraudulent practices by deceiving its customers, so you can very well imagine the corporate culture. I'll never recommend anyone to go with Vonage. There are much cheaper options out there, where you are not made any false promises. It's all black and white and very upfront. This company will go after your *** if you try to disconnect, by imposing false charges on your bill, such as disconnect fees, termination fees, 1 month notice fees etc. They'll go after your credit too without giving you any recourse or option to argue with them on their own deceitful practices. Stay away...they won't survive US market any longer....get ready to sell yourself vonage or file for bankruptcy.
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Review
#349160 Review #349160 is a subjective opinion of poster.
Loss
$150

I paid Vonage and did not recived the service

vonage international unlimited very bad. I had a contract for a year with them, they did not fullfilled the contract (lots of calls did not go out) so I wanted part of my money back because I was just able to do 50% of the calls, so they did NOT return the money and I COULD NOT MAKE THE CALLS I was suppouse to do. They took my money and I did not received the service. they promiseD a service that they were not able to provide. their answer was that "IT WAS NOT THEIR PROBLEM" so I pay for something they were sopouse to give me and I dont recieve the service, they said it was 1 carriers they had and that's why IT WAS NOT THIER PROBLEM. they offered the service, recieved the money and later is NOT THIER PROBLEM, very funny answer.
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1 comment
Lisa313
#322250

WOW! You most likely tried to get help with your "broken English" and we could not get the help we need to correct your issue! :upset

Review
#248309 Review #248309 is a subjective opinion of poster.
Loss
$134
Vonage screwed me over by continuing charging monthly after cancellation 1. Back in July (7/28), I ported my numbers from Vonage to another provider and requested my account to be closed. I thought everything was taken care of. 2. On 9/26, I received an email from...
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3 comments
galensdad
#451164

In my 72 years on Earth, I have never had a worse business experience than with Vonage. I was assured that, if I signed-up with Vonage, I could keep the telephone number that I have had for 20 years.

That did not work. I was then told that, in my particular area, that promise could not be fulfilled. I attempted to cancel the Vonage service. I was informed that it would cost me $90 to do so, even though Vonage had not kept its end of the deal.

Vonage continued to bill my AMEX account, even though I had instructed them to cease. Now, get this! I called AMEX and told them to honor no more charges from Vonage. AMEX said that they could disallow the charges only with VONAGE'S consent!!!

After some efforts, I got AMEX to see my side of things and they sided with me. I would prefer to deal with street thugs rather than VONAGE

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Review
#220420 Review #220420 is a subjective opinion of poster.
Service
Vonage Phone Service

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage Products and Services Reviews

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YOU CAHRGED ME 105.75 ON 11/24/2010 TO SETLE A DISPUTE BETWEEN VONAGE AND MY SELF.

ON 11/24/2010, YOU CHARGED ME 105.75 TO SETTLE AND ACOUNT I HAD WITH VONAGE. APARENTLY THEY ARE NOT SATISFYED SINCE I GOT A LEGAL NOTICE FROM THE UNITED STATES FISTRICT COURT OF NEW JERSEY ABAOUT A CLASS ACTION SETTLEMENT. THE SETTLEMENT NOTICE STATES THAT THE SOLE PURPOSE OF THIS NOTICE IS TO INFORM ME OF THE SETTLENT SO THAT I MAY DECIDE WHAT TO DO. SO PLEASE LET ME KNOW ABOUT THE SETTLEMENT WE DISCOUSED LAST TIME WE SPOKE OVER THE PHONE MY NAME IS JUAN M IMERY, MY HOME PHNE No. IS 561.483.9315 AND I HAVE NO OTHER MEANS OF IDENTIFY MY SELF.
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Review
#217495 Review #217495 is a subjective opinion of poster.
Service
Vonage Phone Service