Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Jun 16

was settle Vonage wrong doing

Original review posted by user May 17


I’m senior citizen seen a phone plan for 40.00 a month sound good. Had to have my phone number transfer from my other carrier...That was a Story..nightmare.

What started the end of March to mid-May And Service was call Forward to my cell. The phone they sent didn’t work for me. Ask they bout a portable Told I have a AT&T portable. He suggest a conversion box, which I plug my phone Line into the box…..OMG wish I was told the whole story.

I had to be a it tech, open pages on my computer. I’M a Senior Citizen (71) told them I can’t do this. Can they Sent someone to help me. I’ll get back to you.

NEVER HEAR FROM THEM.. Was charge April 4, $60.45. When back to my old phone service that WAS ANOTHER STORY took 2 week to get my phone number back that when. May 4 Payment was taken out of $60.63.

I call them CANCEL. Was told by a mgr. Who Wouldn’t give name. “That there cancelation charge” since I signed for 2 yrs I owe ($1285.24) which they will be taking out June 4,2019..

Closed my card. Being on SSI will be paying Them what I can AFFORD Vonage is by far the most inexperience and unprofessional company I have had the unfortunate luck to work with.

Whilst selling their product, they claimed they had amazing customer service and thoroughly understood their product. Spoiler alert - they

Dont !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Product or Service Mentioned: Vonage Phone Service.

Reason of review: Order processing issue.

Monetary Loss: $1406.

Preferred solution: Full refund.

Vonage Cons: Not one thing animals are treated better, Ability to resolve payment problems, Behaviour after payments yelling on customers, Supervisiors, Do not go for vonage.

  • Senior Citizen Ripoffs
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