Anonymous
map-marker Schaumburg, Illinois

Vonnage Extension

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I took Vonage because I thought I will be able to use my Cell as Vonage Ext. After Signing in I see that my cell phone is being used by some one else Vonage Acct. Vonage is not at all cooperative to resolve this issue so far.I tried to connect them several times, multiple times, multiple tickets were opened but without any resolution. Its a data security issue. How come a different person can use my Cell number as his/her extension. Vonage never checks who is registering whose number.. This is a serious flaw in their system which they are not agreeing
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Loss:
$1000
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Derrion Qou
map-marker Pittsburgh, Pennsylvania

Claiming I owe money that I don't with rude service.

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Danny Love Today at 19:31 To bad vonage has been calling lately claiming I owe a outstanding bill when this is not true. I have been a Vonage customer for a long time and this is the first time Vonage ever pulled some nonsense. I have been told three different things by three different tellers who can not be on the same page if you prayed for it. Sad to say I may just go ahead and kick you out of my home because whatever your new syllabus is for payment....Eye don't like it and Vonage needs to teach the tellers to be more customer courteous and pay attention to what is going on. ‪#‎DISAPPOINTED‬
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Loss:
$19
Pros:
  • When they are truthful
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution