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1.0
Details

Update by user Oct 25, 2018

after having system for a couple years and it working , there answer was when they couldn't fix it was to tell us that are system should never had worked like it was in the first place and that is why they can't fix the problem. what a bunch of bull!!! 3 months and...

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Review
#1365273 Review #1365273 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
they are stealing your money only without any service!don't know how still can cheating others without getting caught.their technician attended my shop three times and could not able to connect the new phone services,so during his attendances I lost many customers who...
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#1487918 Review #1487918 is a subjective opinion of poster.
2.1
Details
This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me. On top of that, if there are not enough funds just once, they send you messages time...
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Review
#1346947 Review #1346947 is a subjective opinion of poster.
Pros
  • Able to call anywhere in the world at an affordable price
Cons
  • Price doubles unexpectantly to more than i pay for cell phone
  • Ability to resolve payment problems
Reason of review
Poor customer service
Loss
$62
Preferred solution
Let the company propose a solution
1.0
Details
Asked them to cancel my account In the month of May transferred the existing number to new account. Never had problem or charge on that old account so I assumed that it got cancelled. But last week in month of October I got a letter from debt collectors saying I...
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#1378921 Review #1378921 is a subjective opinion of poster.

Vonage in Holmdel Township, New Jersey - Lousy Customer Service

Went to cancel my vonage account seeing as I didn't need it anymore and I was paying for it a month in advance. Lady asked to process my payment for the month in advance seeing as I had a balance on the account and I spoke logically and said "why would I pay for a month I'm not using?" All the lady could come up with was "Its cause there is a balance and you must". No common sense whatsoever with these people.
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#1443083 Review #1443083 is a subjective opinion of poster.
1.1
Details
I have not used this phone since February 2018 due to not living in the house any longer. I have called many times to cancel and have been told it was cancelled and has been told they cannot cancel it because I do not remember the pin. I tried to change it online and...
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Review
#1361969 Review #1361969 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$94
Preferred solution
Wipe bill clean and disconnect my service
1.3
Details
This company is not honest and straight forward on selling their service, at sale point they were very nice and by giving wrong information they made me full to by the service for example they offered no contract service, but now that I’m suffering from lack of service...
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#1364204 Review #1364204 is a subjective opinion of poster.
My husband signed up with Vonage business solutions for his new office. They told him they would port the number over within 3 days.After seven days, it FINALLY ported over so I tried to start using the system using the desktop website for voice mail set up,...
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Review
#1457715 Review #1457715 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Vonage Complaint

Vonage Displays as SPAM numbers for my Caller ID

I have signed up with vonage international calling service. All my international calls that i make outside of the UK come up as spam on all the phones of the people that i call. I called vonage 8 times and they keep telling that they dont support international caller ID
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Review
#1470818 Review #1470818 is a subjective opinion of poster.
1.5
Details
I signed up with Vonage residential service six months ago. According to the email I received at the time (and retained), my rate was to be $9.99/month for six months and $27.99/month after that, "plus taxes and fees." I was annoyed that the amount billed came to...
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#1159499 Review #1159499 is a subjective opinion of poster.