Vonage
Reviews and Complaints
I need my Pin number
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Verified ReviewerThe worse experience I've ever had once my year is up I'm done with this company. Customer service is *** on fire they hung up on me atleast 5 times when I was trying to get my telephone ported
- Price
- Inexpensive
- Works fine until you have a problem
- Customer service
Preferred solution: Price reduction
User's recommendation: Don't use Vonage
Support and Answer
User's recommendation: Choose a different provider
Warning
- Works fine until you have a problem
- Bad service
Preferred solution: Let the company propose a solution
User's recommendation: Until they stop selling information do not support them
Up date payment information
Not gave right information,
- Refund policy
Preferred solution: Full refund
Most horrible company - have been having problems with them for over a month and they say supervisor will call no one bothers
User's recommendation: do not get Vonage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service and unable to solve problem
No change.
I suffered for multiple weeks of no service on my business line through Vonage.
I talked with their customer service 4 times, ended up buying one new modem, then receiving a 2nd new modem, neither of which worked. At no time did my phone service get fixed. After multiple weeks, I got so frustrated that I decided to change service.
My new service provider told me specifically not to cancel my service, that they would take care of it. But they didn't, and Vonage kept charging me my monthly fee in advance until I noticed it on my bill.
When I called and had to cancel my service myself, they refused to refund my monthly fee for the upcoming month, a month in which I have no service through Vonage because the new phone has been through another provider for 4 weeks already.
When I asked for a refund, the agent kept trying to name who to blame for the problem. I don't care who is to blame. I care that they are charging me for service that they cannot provide.
Would you pay someone to mow your lawn even though they don't provide that service anymore?
Vonage makes it easy to acquire their service. But if you have any problems, they clearly are not in the business of servicing their customers, even if you are a long-term customer (9 years) like I was.
- Inexpensive
- No one has authority to issue refunds
Preferred solution: Full refund
User's recommendation: Don't use.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Ogden, UtahVonage is a cut throat company that charges you for as much as possible
User's recommendation: Avoid Vonage at all costs. There are so many other VOIP providers out there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vadodara, GujaratLooking for call service in India
Dissatisfaction
User's recommendation: To look for any other service instead of vonage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible horrible customer service
Had to contact the Better Business Bureau, which helped me out of the contract.The person on the other side of the phone call was very impolite.No refund
- Deceitfulness
Preferred solution: Let the company propose a solution
User's recommendation: Check out other companies. Vonage is a ripoff
Disgusted
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY - LOOK AT THE REVIES - MONEY GRABBING COMPANY WITH NO RESPECT FOR ITS EXISTING CUSTOMERS
Vonage customer service is absolutely terrible
- Taking money from my account
Preferred solution: Full refund
User's recommendation: Do NOT go with Vonage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalling customer service
To add insult to Vonage's poor service, when the replacement box arrived, there is contact information on the packing slip.The online help center listed on the slip goes to a "we're a little lost sometimes" webpage, so doesn't work, and the toll-free #:1-86*-***-**** goes to a non-working number.This company truly has customer service problems that are totally unacceptable. Shame they can't get customer service together.
- Works fine until you have a problem
- Appalling customer service
- Charged for something i was never told would be charged
Preferred solution: Let the company propose a solution
User's recommendation: Don't use Vonage. If you have a problem, they will take advantage of you and not solve the problem
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