Rating: 3 Stars Clear all filters (8 of 298 reviews match)
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3.1
Details
July 6, 2019, I had several calls from my relatives/friends, being worried about me. They tried to contact me, leaving a message on my home phone, dialing my correct phone number with Vonage, however, a person (not me) was not be on my voicemail. I did a Chat session,...
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#1580883 Review #1580883 is a subjective opinion of poster.
2.9
Details

Update by user Dec 03, 2018

We are in the process of returning to Ring Central now.

Original review posted by user Dec 02, 2018

The sales department at Vonage is fantastic. You express interest online, they call you back almost immediately. They spent almost 45 minutes talking with me and listening to how my business uses its current phone...
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Review
#1413428 Review #1413428 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Pros
  • Sales team was nice and listened
Cons
  • Horrible customer support and poor product
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Don t Believe Them
  • Support Is Horrible

Vonage in Atlanta, Georgia - Customer service is awful!!!!

2.9
Details
Don’t plan on getting your phone working on a Sunday!!! Our service has been awful for weeks and can get any phone support!!!!!!
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Review
#1298457 Review #1298457 is a subjective opinion of poster.
Service
Vonage Phone Service
3.2
Details
I spent two hours on the phone trying to resolve an dispute over charges to a phone number that Vonage said wasn't a Globe number. Even after the relative told us it was a Globe number and also after checking e-mobile tracker on line, which also said it was a Globe...
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Review
#1253631 Review #1253631 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Accounts team
  • Customer service was poor and they were rude and unhelpful
  • Customer service
Reason of review
Poor customer service
Loss
$19
Preferred solution
Full refund
Tags
  • Vonage Complaint
  • Vonage Customer Service

Vonage - Really Pissed

2.5
Details
I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
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Review
#1218334 Review #1218334 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
3.0
Details
I've had Vonage since last summer. I was never able to plug the service into my wall jack to obtain service throughout the house - only to one phone connected directly to my router. I spent hours on the phone with their technical service and the final excuse was always...
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1 comment
vonageert.us
#1300096

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment.

We will like the opportunity to work on this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage: https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1010550 Review #1010550 is a subjective opinion of poster.
Service
Vonage Technical Support
Reason of review
Poor customer service

Vonage Home Phone Service Review from Laurel, Mississippi

2.8
Details
I was charged $10.00 more this month above what my contract called for and the Agent manager said it was for 911 taxes and federal taxes . I was charged taxes each month. The manager stumbled around and that was the only answer that he could give me. After I cancelled, I noticed I was paying taxes each month and the manager agent said it was an accumulation of taxes for 911?and federal taxes. I paid for them each month. I could not call in and talk to anyone unless I wanted to get phone service. The computer talking did not give me any chance to complain. All that I could do was say yes or no if I wanted service or not.
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Review
#904241 Review #904241 is a subjective opinion of poster.
Reason of review
Pricing issue

Vonage - Account Review from Morgan Hill, California

3.1
Details
Long time vonage customer who pays annually every February ($404). I cancelled my account in June of this year because it keeps getting more expensive for service i dont use. I asked about the prorated refund of the prepaid fees (July thru next February) and was told i wont get any refund because it is past the 45 day limit from when I paid in February. That aint right... rip-off.
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1 comment
Anonymous
#1178806

Today I received an email from Ms. Keely of the Vonage Executive Response Team who agreed to refund me for the 8 unused months of service.

I believe that this action is a fair and equitable conclusion to my issue with them. I only wish that it didn't have to escalate to this level to resolve an issue of fairness.

Review
#872228 Review #872228 is a subjective opinion of poster.
Product
Vonage Account
Reason of review
Pricing issue

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
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