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Vonage ruined my business

1.7
Details
Like every business owner, finding services at a lower cost is important, Vonage was the biggest business mistake I ever made. I went from 3 phone lines with my internet carrier (Spectrum) to 3 phone lines that never worked right with Vonage. 6 weeks later - NO PHONES. NO FAX! (so no customer communications). I spent several hundred dollars on an local IT guy trying to salvage this to no avail. DON'T USE VONAGE - it ruined my customer communications . They have no customer service and no responsibility! Allan Frank
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Review
#1506029 Review #1506029 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Do not go for vonage
Reason of review
Bad quality
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Voip carriers
  • Phone Company
  • Vonage Lies

Vonage - Can't Cancel Service

2.3
Details
Their e-mails are returned as monitored with phone # to call which wants you to pay first and then drops your call every time holding for operator. The only number they provide is to sell you service.
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Review
#1451177 Review #1451177 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
1.5
Details
I signed up for a one-line business service and ordered a phone. A week later I have email notice that the line is active as of that day. We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these...
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Review
#1431284 Review #1431284 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Inaccessibility of company personnel after the sale
  • Stole my money in early termination fee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
2.1
Details
This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me. On top of that, if there are not enough funds just once, they send you messages time...
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Review
#1346947 Review #1346947 is a subjective opinion of poster.
Service
Vonage Phone Service
Pros
  • Able to call anywhere in the world at an affordable price
Cons
  • Price doubles unexpectantly to more than i pay for cell phone
  • Ability to resolve payment problems
Reason of review
Poor customer service
Loss
$62
Preferred solution
Let the company propose a solution
1.5
Details
I signed up with Vonage residential service six months ago. According to the email I received at the time (and retained), my rate was to be $9.99/month for six months and $27.99/month after that, "plus taxes and fees." I was annoyed that the amount billed came to...
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Review
#1159499 Review #1159499 is a subjective opinion of poster.

Vonage in Atlanta, Georgia - Incompetence abounds

1.9
Details
I called Vonage Business Service concerning my voicemail that had never recorded messages from callers. The technician disconnected my phones. I called back and the next technician had to access my computer to address the no service issue. I have been told I will receive a call back each time, but I have had to call Vonage each day. Now, nine days later, neither my computers nor phones work and Vonage refuses to send replacement phones. I have spoken to 6 different service technicians and all have taken me through the same procedures with no results. I regret ever dealing with Vonage. Please do not make the same mistake.
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Review
#1157331 Review #1157331 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Poor customer service
Loss
$900
Preferred solution
replace the administrative phone that the Vonage techinicians made inoperable

Vonage - Customer for 14 Years...Done

1.9
Details
Customer service is HORRIBLE. As the title says was with them since the beginning of their company. Two months ago I wanted to add a line and the quoted me the standard price of $26.00 a month which is close to the $38.00 paying for my original line. No Deals for long term customers. That made me look elsewhere and i came up with a much better deal. Basically for free with my TV and internet carrier. Called Vonage to port over the number and they said it would take 3-5 business days. That put me over by 1 day on the billing cycle. When I called back after the number was ported over they wanted payment of $38.00 and threatened me with Collection, if I didn't pay. Furious I asked to speak to a supervisor and then after a long wait they said they would remove the billing and acted like they were doing me a big favor. What they were doing was the right thing. Seriously threatening a 14 year customer with collections for going over billing date by 10 hours and the whole reason for going over was because they can't port the number over.....Wow
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Review
#1156474 Review #1156474 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Don't ever call me

Vonage is a Scam

2.0
Details
sales person sold us the service through (door knock) type of sales. Ofcourse he said try it for a month or two for only 9.99$ / month only and when time came to disconnect now they want to charge us a fee of 120$ which we called the company about and they said just unplugs from walls for three months while you get charged 17$/moth and then call us it will be free to cancel account(service. No one behold, *** me listened to them and when time was to call to cancel that 120$ fee was still applicable and on top of that they have charged me close to 40$/month the last three months not 17$ like he said. scammers scammers scammers !!!
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Review
#1079200 Review #1079200 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
JUST CANCEL MY ACCOUNT

Phone service with Vonage cancelled on a Thursday afternoon

2.0
Details
My phone told me I no longer had service when I noticed the Vonage box was missing the light on the left. Not an internet problem so I read an Email saying my service was cancelled. I never cancelled it. Seriously think those of us with the $9.99 per month were cancelled so we could pay more.
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Review
#1050044 Review #1050044 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Return, Exchange or Cancellation Policy

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage Products and Services Reviews

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2.4
Details
I was vonage user and in month of October2016 I called up to cancel but end up giving me a offer for next three month so i continued. And due to my credit card change the details didnt match and money didn't go through and I anyways stopped using Vonage after dec 2016....
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Review
#1035867 Review #1035867 is a subjective opinion of poster.
Service
Vonage Phone Service
Pros
  • Connectivity
Cons
  • Cancellation
Reason of review
Poor customer service
Loss
$92
Preferred solution
Price reduction