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1.0
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We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day .. 2 1/2 hours the next day .. still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call...
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Review
#1650828 Review #1650828 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Worst
  • Horrible customer service
Reason of review
Poor customer service
Tags
  • Vonage Customer Service
  • Don t Believe Them
1.4
Details
New form of cyberbullyinig. My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired....
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Review
#1581286 Review #1581286 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Sticking to an iinsipid script
  • Do not listen to customers
Reason of review
cyber bullying their monopoly
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Vonage Complain

Vonage in Indianapolis, Indiana - Voicemail greetings were changes w/o I authorizing it

1.0
Details
In July 7, 2019, I received several emails from relatives and friends, leaving a message (for me), however, another person displayed and said her name. Was on tel. with Vonage per Chat, took them 3 or more hours to fix it, promising me that it never would happen again. Still, I wanted an answer, how that all happened, was told that I changed that greeting. Vonage forwarded voicemail to a telephone number in WA. Difficult to understand offshore CS, using a local NJ Telephone number when placing calls from India. I was given a $10.00 credit on my account, and a Manager had to check it, if I told the truth or not. I was correct and didn't lie.
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#1581237 Review #1581237 is a subjective opinion of poster.
1.0
Details
My name is Hazel Tucker and on 6/17/19 @ 11:40 am I called Vonage at 732-944-0000. They kept me on hold for 30 minutes...finally I spoke to John and explained to him that I wanted to cancel my service because their bill kept get higher and higher each month...my bill...
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Review
#1562230 Review #1562230 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$19
Preferred solution
Full refund
1.0
Details

Update by user Jun 16

was settle Vonage wrong doing

Original review posted by user May 17

******PLEASE READ IF YOU ARE A SENIOR CITIZEN********** I’m senior citizen seen a phone plan for 40.00 a month sound good. Had to have my phone number transfer from my other carrier...That was a Story..nightmare. What started the end of...
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Review
#1536671 Review #1536671 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Supervisiors
  • Not one thing animals are treated better
  • Ability to resolve payment problems
Reason of review
Order processing issue
Loss
$1406
Preferred solution
Full refund
Tags
  • Senior Citizen Ripoffs

Vonage - Disgusting + criminal enterprise!

1.0
Details
Absolute disgusting company, never, and I mean never sign up with them. I can't give zero! I have had an account for 2 years, which has never been used. I've tried cancelling the account numerous times, and I mean numerous times, but every time I think I've cancelled another payment comes out. I've tried telling my bank to stop the payments, but the money continuously gets taken month after month. The complaints team offered me 3 months backdated refund, to which I agreed as I just wanted done with them. Since that offer, they've taken 3 more monthly payments, and NOT cancelled the account. I am now in the process of getting a solicitor involved. Avoid at all cost.
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Review
#1523842 Review #1523842 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Vonage - Thieves

1.4
Details
My credit card was charged for this months service. I cancel the horrible service within 4 days. Customer service told me they do not prorate nor refund any portion of the unused service. WOW! Filing a complaint with FCC!
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Review
#1522292 Review #1522292 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • No prorated refund cancelled within four days of being billed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$32
Preferred solution
Let the company propose a solution
Tags
  • VONAGE CANCELLATION
1.1
Details
Vonage installed equipment incorrectly at my store. System analyst determined this 2 months after I had been calling several times a week because the lines weren't working correctly. Line 2 never worked. It was impossible to tell which phone line to record messages on...
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Review
#1495974 Review #1495974 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Poor customer service
Loss
$20000
Preferred solution
I want to be reimburssed for the monthly service fees I have paid for no service.

Vonage in Medford, Oregon - I CAN'T BELIEVE THEY'RE STILL IN BUSINESS

1.0
Details
They are not upfront about their service. I had a month trying to get their system working in our offices with my time mostly spent on phone and chat with them while physically doing the work myself. In the end their service was not compatible with ours and they wouldn't let us have our number back. This was a crazy ordeal that put us more than a month without service and we lost our phone number of 50+ years. They are still trying to get us to pay for services we never received.
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Review
#1490181 Review #1490181 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Cons
  • Scamming
Reason of review
Basically all of the above
Preferred solution
Give our numbers back to Spectrum and be done!

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage Products and Services Reviews

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1.0
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Literally the worst on boarding I have ever experienced! The support don't know how it works, part of the system I am told are not build or have so many faults that they are not showing up to use! I am unable to make vital updates and changes on the system admin area...
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#1459567 Review #1459567 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Not as described/ advertised
Loss
$100000