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Vonage - Customer Service Agent "Roland A." Unable To Solve Problem...
Contacted Vonage via their "chat Line". Customer Service rep "Roland A." responded. The problem I pointed out to him was the inability of the web site to recognize the country named "United States of America"... and because of it, I was unable to continue farther...
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1 comment
Anonymous
#1188643

So did you scroll through the list of countries and see if it wasn't called "United States" or "USA"?

Or do you INSIST that it be called the "United States of America"?

Review
#850325 Review #850325 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
Vonage - Abused by Executive Response Team Member

Update by user Sep 13, 2016

9/13/2016, as of Today, this still remains unresolved since Vonage has never sent the information to me that the FCC required them to send.

Update by user Sep 06, 2016

As of 9-6-2016 still not resolved NOR have I ever received the information Vonage was required by FTC to send to me.

Update by user Sep 08, 2015

VONAGE states...

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Review
#679812 Review #679812 is a subjective opinion of poster.
Pros
  • Service until i must contact support
  • When they are truthful
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Executive response team
Reason of review
Poor customer service
Preferred solution
Company to have customer service that speaks english used in the United States, work with customers before customer forced to file IC3.gov, FCC.gov, FTC.gov

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts