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Been with Vonage for 12Y plus and now as other cheaper options are available i thought i would cancelling the service and had the most horrible experience. My billing cycle is on the 10th of every month and not sure whether i pay at the beginning or at the end of the...
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1.0
#1419768
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Vonage - Can't Cancel Service

Their e-mails are returned as monitored with phone # to call which wants you to pay first and then drops your call every time holding for operator. The only number they provide is to sell you service.
2.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Website
#1451177
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I signed up for a one-line business service and ordered a phone. A week later I have email notice that the line is active as of that day. We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these...
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1.5
I didn't like
  • Inaccessibility of company personnel after the sale
  • Stole my money in early termination fee
#1431284
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Vonage in Holmdel Township, New Jersey - Lousy Customer Service

Went to cancel my vonage account seeing as I didn't need it anymore and I was paying for it a month in advance. Lady asked to process my payment for the month in advance seeing as I had a balance on the account and I spoke logically and said "why would I pay for a month I'm not using?" All the lady could come up with was "Its cause there is a balance and you must". No common sense whatsoever with these people.
#1443083
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The sales department at Vonage is fantastic. You express interest online, they call you back almost immediately. They spent almost 45 minutes talking with me and listening to how my business uses its current phone service... the rep I spoke with assured me that he...
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2.9
I liked
  • Sales team was nice and listened
I didn't like
  • Horrible customer support and poor product
#1413428
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Vonage Cold Calling

Vonage calls our house everyday, three times a day for months. We have told them to stop calling me, I don't want their service but they keep calling!
I didn't like
  • Cold calling me
#1433384
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Vonage - Paid $60.00 to lower my bill.

I got a call from Vonage 866-243-4357. The lady asked me to pay $60.00 for one time payment to lower my bill. I need confirmation from vonage .
#1438771
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had problem with phones, called customer service and head for 25 minutes. they had me do several test so they could document the exact problem for the tect people, said he had more then enough examples for them and someone with get back a hold of me. i waited a week...
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1.0
#1365273
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This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me. On top of that, if there are not enough funds just once, they send you messages time...
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2.1
I liked
  • Able to call anywhere in the world at an affordable price
I didn't like
  • Ability to resolve payment problems
  • Price doubles unexpectantly to more than i pay for cell phone
#1346947
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I had there system for 6 mo. and it was the biggest mistake I have made. They said that a rep would help with setup which is not true. They will give you some one on a phone that is not equipped for proper setup so your system never works right from day one, You call...
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#1400496
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