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I signed up with Vonage residential service six months ago. According to the email I received at the time (and retained), my rate was to be $9.99/month for six months and $27.99/month after that, "plus taxes and fees." I was annoyed that the amount billed came to...
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1.5
#1159499
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Their new system has a feature that will automatically upgrade your call recording hours if you reach your limit. You initially receive 500 recorded hours, and if you reach that limit you get charged $19.99 for each additional 250 hours. Perfect. Reasonable. However,...
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1.0
#1252763
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I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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Anonymous
Rachel F

We apologize for the poor experience you've had, and would like to help. Please contact us by email at ert-vip@vonage.com.Thank you,Rachel F.Vonage Executive Response Team

1.0
I didn't like
  • Refund policy
#1249561
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I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting. Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer...
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#1257928
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I spent two hours on the phone trying to resolve an dispute over charges to a phone number that Vonage said wasn't a Globe number. Even after the relative told us it was a Globe number and also after checking e-mobile tracker on line, which also said it was a Globe...
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3.2
I didn't like
  • Accounts team
  • Customer service was poor and they were rude and unhelpful
  • Customer service
#1253631
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The Vonage Business Cloud phone service was the worst service we have ever had. We did everything feasibly possible and instructed to do by Vonage to make this service work. We had extensive echoing, static and dropped calls. The clients couldn’t hear us and we...
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#1255405
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Don't forget to make sure you get cancellation email!!!!!! YOU WILL CONTINUE TO BE BILLED!!!! Customer for a few year with Vonage business Voip services. Lost calls over time and many phone issues. We moved locations and went back to hard land lines. Cancelled (we...
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Anonymous
Anonymous

I cancel in November 2017 .. the same {{Redacted}} I onw $122 . They offer and offer and they Disconnect the call and you have to call again !!!

1.0
I didn't like
  • Dropped calls and cancellation scam
#1188285
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The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in...
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I didn't like
  • Unh
  • Representative very rude
  • Customer service was poor and they were rude and unhelpful
#1216776
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I went to port my number from Vonage to Spectrum as going with Spectrum's triple play package would lower my overall monthly costs. I completed the third party verification last Friday and provided the physical address on my account. Spectrum called me on Monday to say...
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#1205788
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Started yesterday 2/10/2018 calling the Philippines it said invalid number then it worked in afternoon and now today it is the same problem. On hold for customer chat now for 15 minutes and still at que 6 obviously they are having a lot of problems. why do you need to...
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Anonymous
Ashley

Trying to call Turkey.... same problem...

Anonymous
KamiVGuy

Same here. I got invalid number call and trying what going on. I hope they fix the problem as possible.

#1187465
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