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Most Helpful
1.0
Details
We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day .. 2 1/2 hours the next day .. still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call...
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Review
#1650828 Review #1650828 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Worst
Reason of review
Poor customer service
Tags
  • Vonage Customer Service
  • Don t Believe Them

Vonage in Oxford, Alabama - Didn't explain billing to me took money out of my bank account

5.0
Details
Didnt explain billing to me. Took money out of my bank account without my consent
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Review
#1636988 Review #1636988 is a subjective opinion of poster.
Cons
  • Misinformation
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Phone Company
1.4
Details
New form of cyberbullyinig. My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired....
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Review
#1581286 Review #1581286 is a subjective opinion of poster.
Cons
  • Sticking to an iinsipid script
  • Do not listen to customers
Reason of review
cyber bullying their monopoly
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Vonage Complain

Vonage in Indianapolis, Indiana - Voicemail greetings were changes w/o I authorizing it

1.0
Details
In July 7, 2019, I received several emails from relatives and friends, leaving a message (for me), however, another person displayed and said her name. Was on tel. with Vonage per Chat, took them 3 or more hours to fix it, promising me that it never would happen again. Still, I wanted an answer, how that all happened, was told that I changed that greeting. Vonage forwarded voicemail to a telephone number in WA. Difficult to understand offshore CS, using a local NJ Telephone number when placing calls from India. I was given a $10.00 credit on my account, and a Manager had to check it, if I told the truth or not. I was correct and didn't lie.
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Review
#1581237 Review #1581237 is a subjective opinion of poster.
3.1
Details
July 6, 2019, I had several calls from my relatives/friends, being worried about me. They tried to contact me, leaving a message on my home phone, dialing my correct phone number with Vonage, however, a person (not me) was not be on my voicemail. I did a Chat session,...
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Review
#1580883 Review #1580883 is a subjective opinion of poster.

Vonage - Bad customer service

I called to cancel my home phone, which I have had for at least 5 years and do not use. After holding for over 30 minutes the customer service agent had a barrage of questions for me and advice as to why I need a home phone. I told her all I want to do is cancel, I do not need to hear all of this. It's been over a month and it is still not canceled and they are billing me for it. They will try to hold you hostage and I will tell everyone not to use Vonage.
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Review
#1574357 Review #1574357 is a subjective opinion of poster.
Cons
  • Vonage representatives cheating billing
  • Vonage representatives cheating
  • Billing
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
1.0
Details
My name is Hazel Tucker and on 6/17/19 @ 11:40 am I called Vonage at 732-944-0000. They kept me on hold for 30 minutes...finally I spoke to John and explained to him that I wanted to cancel my service because their bill kept get higher and higher each month...my bill...
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Review
#1562230 Review #1562230 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$19
Preferred solution
Full refund

Vonage - Very poor service and lies

over charge for serves and charge me for a dead phone and had direct access to credit card and did not take it out 199.00 bill out nowhere it supposed to be once a month and will not let you cancel or it would not be 199.00 in the first place
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Review
#1561002 Review #1561002 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$199
Preferred solution
Full refund
1.0
Details

Update by user Jun 16

was settle Vonage wrong doing

Original review posted by user May 17

******PLEASE READ IF YOU ARE A SENIOR CITIZEN********** I’m senior citizen seen a phone plan for 40.00 a month sound good. Had to have my phone number transfer from my other carrier...That was a Story..nightmare. What started the end of...
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Review
#1536671 Review #1536671 is a subjective opinion of poster.
Cons
  • Do not go for vonage
  • Not one thing animals are treated better
  • Ability to resolve payment problems
Reason of review
Order processing issue
Loss
$1406
Preferred solution
Full refund
Tags
  • Senior Citizen Ripoffs

Vonage - Disgusting + criminal enterprise!

1.0
Details
Absolute disgusting company, never, and I mean never sign up with them. I can't give zero! I have had an account for 2 years, which has never been used. I've tried cancelling the account numerous times, and I mean numerous times, but every time I think I've cancelled another payment comes out. I've tried telling my bank to stop the payments, but the money continuously gets taken month after month. The complaints team offered me 3 months backdated refund, to which I agreed as I just wanted done with them. Since that offer, they've taken 3 more monthly payments, and NOT cancelled the account. I am now in the process of getting a solicitor involved. Avoid at all cost.
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Review
#1523842 Review #1523842 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage - Thieves

1.4
Details
My credit card was charged for this months service. I cancel the horrible service within 4 days. Customer service told me they do not prorate nor refund any portion of the unused service. WOW! Filing a complaint with FCC!
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Review
#1522292 Review #1522292 is a subjective opinion of poster.
Cons
  • No prorated refund cancelled within four days of being billed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$32
Preferred solution
Let the company propose a solution
Tags
  • VONAGE CANCELLATION