Michael A Lxl

Need to pay bill

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It was hard to get someone to pay bill but afterwards it went well long wait had to go to passed off customer to pay bill the bill is good u got to have WiFi
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Pros:
  • Cheap price got to have wifi long wait for customers service

Preferred solution: They solved problem took 15 minutes to reach someone

Anonymous
map-marker Phoenix, Arizona

Experience

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I have vonage extensions for over 10 years . Since December 2023 I am having trouble to make international calls . I called customer support 3 of the agents were not helpful and 2 hung up after I told them the undue in my calls . 3 one told me turn off my phone and turn on again and make phone call . If dies not work call back . After try one more time this agent lady is amazing she is trying hard but vonage e tá Dions is the problem
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User's recommendation: No because poor of customer service

Francie Yxu

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Verified Reviewer
| map-marker Roseville, California

Cancel service

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The customer service representative was greatEasy to speak to, friendly, helpful and informative. They resolved my concern and lowered my bill. I was very happy with everything.
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User's recommendation: I’ve always been very happy with Vonage. The value is excellent and I’ve always been treated very well. I highly recommend them.

Anonymous
map-marker Hammonton, New Jersey

Phone not working

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First thing nobody connected with us, I keep calling them I press the option but after that call hang automatically. Nobody reply back and nobody p8cking up phone. I tried online chat but they didn't solve the issue. That's our Business phone line we are not opening store because our phone not working, how we can take orders. Our phone not working for incoming calls. Vonage keep charging us monthly since July but not working. Thank you
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User's recommendation: Someone should answer quickly specially for Business line.

Beverly H Qgo

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Verified Reviewer
| map-marker Morristown, New Jersey

My mother is now deceased. Please remove this billing from her account.

Customer is deceased. She Passed away on December 2,2023. Please close her account. Name : Cora L. Love
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Rupinder K Nqp

Monthly very high rate

We are very valuable customers with vonage since 2012 . Our monthly bill increased very high . Our friends and neighbors got good discount. How come we are playing very high rate . Please advise .
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Rupinder K Nqp

Billing issues

Billing issues I bill is to high I want to talk about my bills please call me or send me your number so
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Pros:
  • Good source for calls
Cons:
  • Very high rate

Preferred solution: Price reduction

VonMarie G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Phone not working

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My account is in the wrong name and phone has not been working for months and I call and get transferred all over Mexico call centers and customer service is non existing!!! This company has ruined my busiiness and my customers connection to me.
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Loss:
$25

Preferred solution: Full refund

User's recommendation: DO NOT SIGN UP FOR VONAGE

Anonymous
map-marker Tustin, California

Want cancel there is no Rep, we are not using at all

Very bad service keep overcharging, there is no need of this fraud service, they gave us wrong information to sign for the service. Oversea service will be free to 60 contraries All was false statement. We are reporting to FTC as well, . Do not charging my credit card, we already informed back in December 2022. Also reporting to fed fraud Department and credit card fraud Department, stop collecting money from my card according.
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User's recommendation: We will see

Muhammad riaz T

Phone number are not working but taking money out from account near 7 months

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I have opened account 8 months ago. They are taking money from my account, but my phone lines are not active since eight months. I have tried to send them email, but nobody get back to me to resolve this issue.
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Loss:
$500

Preferred solution: Full refund

Lloyd G Fjc

No phone service yet. After 3 weeks of calling in and hearing 2 more days every time.

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Every time that I called in about it, I was told that it would be two more days. Three weeks later and I still have no phone.
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Preferred solution: Deliver product or service ordered

User's recommendation: Find another phone company

Sarah B Rgo

Phone line

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They have a customer service number that is a glitchy forever long service tree that doesn't even have a real person involved. If you get to the end it just says "Our live agents are available via online messaging, would you like a link? Infuriating after they've taken so much of my time to sort me and ask a million questions about my needs. What's even the point of gathering that info? As an aside everything is an upcharge, their system is very confusing, it's easy to click a wrong button and incur charges and there's no way to block/prevent that. It is very cheap.
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Loss:
$267
Pros:
  • Cheap
Cons:
  • Easy to accidently incur cost
  • Everything is an upcharge
  • Bad customer servivce

User's recommendation: Use for cheapness. Cust service is bad.

Sue D Ilj

Cause I wanted to speak to someone about service

Why cant real people answer the phone and communicate with a People. This makes no sense. Im trying to get new services but I had questions.
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Preferred solution: Answer the questions that I had about your services

Hemlata P Wts

I want to cancel my service but can’t get any help

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Unable to cancel my service, been a paying customer since 2012 Customer Support is non existent. Please contact me so I can cancel the service before my next billing
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Preferred solution: I just want to cancel my phone service with Vonage

Anonymous
map-marker Greenwood Village, Colorado

A Spectrum technician inadvertantly changed my phone number. I would like to restore the old number.

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I was without phone serivce for ten days because I had no internet. Can you please restore my old phone number. The. new number is 407-636-****. The old number is 321-972-****. Msany thanks!
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Shelda Gap
map-marker Fontana, California

Great work

my service is stopped i don't remember username and password i dont remember how can i run like this i need now
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User's recommendation: Very helpful

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