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Vonage - Can't Cancel Service

Their e-mails are returned as monitored with phone # to call which wants you to pay first and then drops your call every time holding for operator. The only number they provide is to sell you service.
2.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Website
#1451177
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Vonage in Holmdel Township, New Jersey - Lousy Customer Service

Went to cancel my vonage account seeing as I didn't need it anymore and I was paying for it a month in advance. Lady asked to process my payment for the month in advance seeing as I had a balance on the account and I spoke logically and said "why would I pay for a month I'm not using?" All the lady could come up with was "Its cause there is a balance and you must". No common sense whatsoever with these people.
#1443083
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Vonage - Paid $60.00 to lower my bill.

I got a call from Vonage 866-243-4357. The lady asked me to pay $60.00 for one time payment to lower my bill. I need confirmation from vonage .
#1438771
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Vonage Cold Calling

Vonage calls our house everyday, three times a day for months. We have told them to stop calling me, I don't want their service but they keep calling!
I didn't like
  • Cold calling me
#1433384
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I signed up for a one-line business service and ordered a phone. A week later I have email notice that the line is active as of that day. We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these...
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1.5
I didn't like
  • Inaccessibility of company personnel after the sale
  • Stole my money in early termination fee
#1431284
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Been with Vonage for 12Y plus and now as other cheaper options are available i thought i would cancelling the service and had the most horrible experience. My billing cycle is on the 10th of every month and not sure whether i pay at the beginning or at the end of the...
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1.0
#1419768
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The sales department at Vonage is fantastic. You express interest online, they call you back almost immediately. They spent almost 45 minutes talking with me and listening to how my business uses its current phone service... the rep I spoke with assured me that he...
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2.9
I liked
  • Sales team was nice and listened
I didn't like
  • Horrible customer support and poor product
#1413428
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I had there system for 6 mo. and it was the biggest mistake I have made. They said that a rep would help with setup which is not true. They will give you some one on a phone that is not equipped for proper setup so your system never works right from day one, You call...
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#1400496
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My name is David Jones, i got scammed by 8557630455. these guys charge me $800 as microsoft support. i am 80yrs old. kindly check and stop these scammers. As these guys scamming people. Thanks David My name is David Jones, i got scammed by 8557630455. these guys charge...
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Anonymous
Anonymous

What’s you being scammed have to do with vonage?

h.kitchener
h.kitchener

Yes, you were a victim of a scam. The usual one begins with a phone call from some guy or gal with an Indian accent claiming that your computer is showing "errors" and for you...

#1388701
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Asked them to cancel my account In the month of May transferred the existing number to new account. Never had problem or charge on that old account so I assumed that it got cancelled. But last week in month of October I got a letter from debt collectors saying I...
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1.0
#1378921
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