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I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting. Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer...
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#1257928
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The Vonage Business Cloud phone service was the worst service we have ever had. We did everything feasibly possible and instructed to do by Vonage to make this service work. We had extensive echoing, static and dropped calls. The clients couldn’t hear us and we...
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#1255405
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I spent two hours on the phone trying to resolve an dispute over charges to a phone number that Vonage said wasn't a Globe number. Even after the relative told us it was a Globe number and also after checking e-mobile tracker on line, which also said it was a Globe...
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3.2
I didn't like
  • Accounts team
  • Customer service
  • Customer service was poor and they were rude and unhelpful
#1253631
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Their new system has a feature that will automatically upgrade your call recording hours if you reach your limit. You initially receive 500 recorded hours, and if you reach that limit you get charged $19.99 for each additional 250 hours. Perfect. Reasonable. However,...
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1.0
#1252763
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I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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Anonymous
Rachel F

We apologize for the poor experience you've had, and would like to help. Please contact us by email at ert-vip@vonage.com.Thank you,Rachel F.Vonage Executive Response Team

1.0
I didn't like
  • Refund policy
#1249561
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Vonage - Very well

I called in today may 1 2018.. ended up speaking to a senior supervisor whom was able to assist me with my concerns and took care of them very quickly all in all I was very satisfied with his customer service
#1245098
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Vonage - Really Pissed

I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
2.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1218334
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The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in...
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I didn't like
  • Customer service was poor and they were rude and unhelpful
  • Unh
  • Unhelpful poor
#1216776
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I went to port my number from Vonage to Spectrum as going with Spectrum's triple play package would lower my overall monthly costs. I completed the third party verification last Friday and provided the physical address on my account. Spectrum called me on Monday to say...
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#1205788
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Don't forget to make sure you get cancellation email!!!!!! YOU WILL CONTINUE TO BE BILLED!!!! Customer for a few year with Vonage business Voip services. Lost calls over time and many phone issues. We moved locations and went back to hard land lines. Cancelled (we...
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Anonymous
Anonymous

I cancel in November 2017 .. the same {{Redacted}} I onw $122 . They offer and offer and they Disconnect the call and you have to call again !!!

1.0
I didn't like
  • Dropped calls and cancellation scam
#1188285
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