Vonage Reviews

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Verified Reviewer
New Reviewer
Update by user Dec 17, 2020

No change.

Original review posted by user Dec 15, 2020
I would not recommend Vonage for business service to anyone I know. When I needed their customer service to fix a problem, they miserably failed. I suffered for multiple weeks of no service on my business line through Vonage. I talked with their customer...
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ID
#2337375 Review #2337375 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Pros
  • Inexpensive
Cons
  • No one has authority to issue refunds
Loss
$24
Preferred solution
Full refund
New Reviewer

Billing

I need to know my username and password and also amount owed. It has been extremely difficult getting in contact with anyone. Please contact me at themurrayagencyinc@***.com or my cell at 845-926-****. Thank you.The phone number affiliated with my business account is 845-592-****
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ID
#2896486 Review #2896486 is a subjective opinion of poster.
Cons
  • Ability to resolve payment problems
  • Billing
Preferred solution
Update payment
New Reviewer

I want to cancel the vantage service I am moving out of San Diego

Iam moving out of San Diego. I already disconnected my internet so since yesterday I dont have the vonage service.
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ID
#2859173 Review #2859173 is a subjective opinion of poster.
Pros
  • Cheap service
Loss
$11
Preferred solution
Cancel the vonage service

I’m receiving fraudulent emails re a person deceased for 4 years & notice his bill is being paid by credit card. Who’s? Why do they send this to my email? Do they have my CC information?

None of the phone numbers Im finding are valid. Since I am not the acct holder (whos been dead 4 years)I dont have the information requested. How do I stop this billing?
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ID
#2854667 Review #2854667 is a subjective opinion of poster.
Location
Calhoun, Georgia

Horrible customer service

My experiences are similar to what others have said. Its impossible to cancel service. Long waits on hold, transfers, hang ups. Crazy! Finally I had my credit card company block future payments to Vonage.

User's recommendation: Don’t use Vonage!

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ID
#2831246 Review #2831246 is a subjective opinion of poster.
Location
Hillsborough, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Looking for call service in India

Hi There, My self Vilas Wagh. I am looking for call service for India. I have client who own restaurant and he is looking for call center service need to take care from India. Kindly help me for the same. Thanks Vilas Wagh
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ID
#2811154 Review #2811154 is a subjective opinion of poster.
Location
Vadodara, Gujarat
New Reviewer

They refuse to cancel my service.

I have called to cancel and I get transferred all over and one guy finally hangs up on me. They keep billing my credit card and I keep disputing it with the card issuer. Run and hide from these people besides they are way overpriced.

User's recommendation: Don't use Vonage.

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ID
#2743875 Review #2743875 is a subjective opinion of poster.
Cons
  • Poor support
Loss
$59
Preferred solution
Full refund
New Reviewer

I need my Pin number

When I call they ask me four did it PIN numbers I forgot when I pay my bills every month but I cant call I dont know why
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ID
#2674751 Review #2674751 is a subjective opinion of poster.
Location
Folsom, California

Up date payment information

I guess when they cant get paid they will contact me!!!!! TY ken. I tried 7 times to call them . But they said they couldnt help me.
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ID
#2580459 Review #2580459 is a subjective opinion of poster.
Location
Cape May Court House, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Getting charged for services I did not use

Vonage - Getting charged for services I did not use
Update by user May 29, 2021

They have sent my account to collections after I told them I did not use the service and to NOT send my account to collections.

Original review posted by user May 29, 2021
I put my Vonage service on hold for the past 2 years. I have not used the Vonage service during that time. Without warning Vonage tried to charge my CC $95. Luckily for me that CC was cancelled. When I saw the CC attempt I contacted Vonage and told them I did not want the service and to cancel my account. They said I would still owe them the $95. Now they have sent my account to collections.

User's recommendation: DO NOT use Vonage for your phone service needs.

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ID
#2577483 Review #2577483 is a subjective opinion of poster.
Service
Vonage Phone Plan
Pros
  • Inexpensive
Cons
  • Poor support
  • Ability to resolve payment problems
  • Fraudulent misrepresentation
Loss
$95
Preferred solution
Complete correction on the collection filing. I do NOT owe them any money.

Support and Answer

Unable to provide information on own reporting. No supervisor available. No call backs or follow up when requesting support or information. Bad experience overall. 30 days later still waiting to resolve a easy question, what classifies as voicemail calls in phone reporting.

User's recommendation: Choose a different provider.

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ID
#2530525 Review #2530525 is a subjective opinion of poster.
Location
Houston, Texas

Warning

They sold my information as if their horrible subscription prices weren't enough. *** and scams popping up in my inbox alongside an extra dish of scammers calling in the middle of the night. DON'T BUY

User's recommendation: Until they stop selling information do not support them.

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ID
#2528222 Review #2528222 is a subjective opinion of poster.
Pros
  • Works fine until you have a problem
Cons
  • Bad service
Preferred solution
Let the company propose a solution

Most horrible company - have been having problems with them for over a month and they say supervisor will call no one bothers

they do not return calls give complaint no but dont bother calling back - having problems since one month

User's recommendation: do not get Vonage.

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ID
#2484672 Review #2484672 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I am a vonage customer. In 2020 I reported a particular problem. After a very long wait, I was told it was fixed. However, it was not fixed. I called back and reported the same problem. Vonage was not able to pull up the records from my last call. They, again, told me...
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ID
#2483227 Review #2483227 is a subjective opinion of poster.
Cons
  • Poor support
  • Poor service
Preferred solution
Have someone, with INTELLIGENCE and the ABILITY to SOLVE a problem contact me, and then actually solve the problem rather than saying it is solved and nothing happens.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The worse experience I've ever had once my year is up I'm done with this company. Customer service is *** on fire they hung up on me atleast 5 times when I was trying to get my telephone ported

I was calling between them and the company I was porting my phone from. I tried to explain to them what the problem was, and I guess because I'm the customer they know everything not always the case. People learn Every day!! I hope during my year I have with them never have to call customer service again! I finally spoke with someone who quickly understood what the issue thank you we as customers also have a voice.

User's recommendation: Don't use Vonage.

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ID
#2460186 Review #2460186 is a subjective opinion of poster.
Pros
  • Inexpensive
  • Works fine until you have a problem
  • Price
Cons
  • Customer service
Preferred solution
Price reduction
New Reviewer

Not gave right information,

I dont start service with them yet and they charge me cancel fees every month fees No help when I call them I try to call but service is so bad so no one help me
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ID
#2440071 Review #2440071 is a subjective opinion of poster.
Cons
  • Refund policy
Loss
$50
Preferred solution
Full refund

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