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Vonage - Really Pissed

I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
2.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1218334
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The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in...
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I didn't like
  • Unh
  • Unhelpful poor
  • Customer service was poor and they were rude and unhelpful
#1216776
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I went to port my number from Vonage to Spectrum as going with Spectrum's triple play package would lower my overall monthly costs. I completed the third party verification last Friday and provided the physical address on my account. Spectrum called me on Monday to say...
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#1205788
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Don't forget to make sure you get cancellation email!!!!!! YOU WILL CONTINUE TO BE BILLED!!!! Customer for a few year with Vonage business Voip services. Lost calls over time and many phone issues. We moved locations and went back to hard land lines. Cancelled (we...
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Anonymous
Anonymous

I cancel in November 2017 .. the same {{Redacted}} I onw $122 . They offer and offer and they Disconnect the call and you have to call again !!!

1.0
I didn't like
  • Dropped calls and cancellation scam
#1188285
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Started yesterday 2/10/2018 calling the Philippines it said invalid number then it worked in afternoon and now today it is the same problem. On hold for customer chat now for 15 minutes and still at que 6 obviously they are having a lot of problems. why do you need to...
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Anonymous
Ashley

Trying to call Turkey.... same problem...

Anonymous
KamiVGuy

Same here. I got invalid number call and trying what going on. I hope they fix the problem as possible.

#1187465
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Vonage Service Sucks

Vonage is a joke Trying to reach someone for the last 45 mins ... Calls cannot go through and Vonage customer service sucks. I one to talk to
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1181911
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A porting request was initiated on 01/25/18 by my new carrier xfinity mobile. I also had contacted Vonage prior to initiating the transfer of my phone number which was mine prior to Vonage. I was told my new company would have to request the porting. Upon receiving my...
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#1178796
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I signed up with Vonage residential service six months ago. According to the email I received at the time (and retained), my rate was to be $9.99/month for six months and $27.99/month after that, "plus taxes and fees." I was annoyed that the amount billed came to...
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1.5
#1159499
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Fax line quit working six months after I got service service. No one could help me and the line was not fixed. I asked multiple times to speak to somebody in charge and was told there was no one. Refused to cancel my account stating I had a contracT for 1 year...
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1.0
#1157346
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I called Vonage Business Service concerning my voicemail that had never recorded messages from callers. The technician disconnected my phones. I called back and the next technician had to access my computer to address the no service issue. I have been told I will...
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1.9
#1157331
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