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Asked them to cancel my account In the month of May transferred the existing number to new account. Never had problem or charge on that old account so I assumed that it got cancelled. But last week in month of October I got a letter from debt collectors saying I...
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1.0
#1378921
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had problem with phones, called customer service and head for 25 minutes. they had me do several test so they could document the exact problem for the tect people, said he had more then enough examples for them and someone with get back a hold of me. i waited a week...
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#1365273
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This company is not honest and straight forward on selling their service, at sale point they were very nice and by giving wrong information they made me full to by the service for example they offered no contract service, but now that I’m suffering from lack of service...
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1.3
#1364204
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I have not used this phone since February 2018 due to not living in the house any longer. I have called many times to cancel and have been told it was cancelled and has been told they cannot cancel it because I do not remember the pin. I tried to change it online and...
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1.1
#1361969
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This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me. On top of that, if there are not enough funds just once, they send you messages time...
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2.1
I liked
  • Able to call anywhere in the world at an affordable price
I didn't like
  • Price doubles unexpectantly to more than i pay for cell phone
  • Ability to resolve payment problems
#1346947
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I spent the entire morning 8/26/18 calling all the vonage numbers and they are all the same, no wonder your prices are so low, well I am going to cancel my order with vonage , when a person wants or needs help or support, you only get a dial tone b/c you got hung up...
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I liked
  • Connectivity
  • Service until i must contact support
I didn't like
  • Dropped calls and cancellation scam
  • Customer service was poor and they were rude and unhelpful
#1339235
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08-15.2018 Attention Vonage Management, CEOs, Customer Services; Yesterday 8/13/18 called my brother in Philippines... we exchange a few words then I thought I was still talking to him, but it recorded what words he said and repeatedly played it as I thought he was...
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Anonymous
Anonymous

Jalen, we’re sorry you’re having issues with our service but we wont be able to offer you any credits as the problem is with your *** internet service, fix that and our servic...

1.4
I didn't like
  • Dropped calls and prerecorded conversation
  • Fraudulent misrepresentation
#1329886
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Vonage - Poor customer care

Don’t buy vonage, when I first called to start vonage service they said u r eligible for 50 dollar amazon gift card , when I called after months they said u r not eligible
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1306087
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Not reviews in years- I ordered Vonage last Sunday- No verification email- salesman was training, he got email wrong, name wrong, told me regular services anyone offers were included in $9.95 later he tells my monthly is 18.95 ( due to tax in fees) tries to tell my...
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#1303302
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Vonage - Phone services

Our phone is not working and receiving phone calls we cant get through voice mails we tried everything
#1301660
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