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08-15.2018 Attention Vonage Management, CEOs, Customer Services; Yesterday 8/13/18 called my brother in Philippines... we exchange a few words then I thought I was still talking to him, but it recorded what words he said and repeatedly played it as I thought he was...
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Anonymous
Anonymous

Jalen, we’re sorry you’re having issues with our service but we wont be able to offer you any credits as the problem is with your *** internet service, fix that and our servic...

1.4
I didn't like
  • Fraudulent misrepresentation
  • Dropped calls and prerecorded conversation
#1329886
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Vonage - Poor customer care

Don’t buy vonage, when I first called to start vonage service they said u r eligible for 50 dollar amazon gift card , when I called after months they said u r not eligible
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1306087
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Not reviews in years- I ordered Vonage last Sunday- No verification email- salesman was training, he got email wrong, name wrong, told me regular services anyone offers were included in $9.95 later he tells my monthly is 18.95 ( due to tax in fees) tries to tell my...
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#1303302
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Vonage - Phone services

Our phone is not working and receiving phone calls we cant get through voice mails we tried everything
#1301660
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Vonage - Phone services

Poor service. Not happy about. and not receiving Voice mail s. Phone calls
#1301255
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Vonage - Cancel services

Today is last day of service agreement
4.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1301183
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Vonage - Technical support

Can’t get thru when needing help!!
#1298461
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Vonage - Customer service is awful!!!!

Don’t plan on getting your phone working on a Sunday!!! Our service has been awful for weeks and can get any phone support!!!!!!
2.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Reliability
Value for money
Warranty
Website
#1298457
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I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting. Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer...
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#1257928
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The Vonage Business Cloud phone service was the worst service we have ever had. We did everything feasibly possible and instructed to do by Vonage to make this service work. We had extensive echoing, static and dropped calls. The clients couldn’t hear us and we...
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#1255405
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