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08-15.2018

Attention Vonage Management, CEOs, Customer Services;

Yesterday 8/13/18 called my brother in Philippines...

we exchange a few words then I thought I was still talking to him, but it recorded what words he said and repeatedly played it as I thought he was still there and realized it was a recorded, acted as if his still on the line. This was not the first time that happen its recording the other persons conversation and fooling me that Im still talking to a live person and it was a recording because it repeats over what was said over and over of the person I called. Then today 08-14-18 I called the globe line same number again of my brother that I been calling and same thing its recoding what his wife is saying over and over but a call was dropped. You all need to give us a refund for dropped calls and fooling us we talking live to a person yet its a pretentious recorded conversation living me feeling foolish thinking I was still talking to a live person on the other end. I demand 3 months of free service for all the Inconvenience’s I experienced for the last 3 months .

Sincerely,

Jelen Allen-Wood, Account Owner

08.15.2018

I didn't like: Fraudulent misrepresentation, Dropped calls and prerecorded conversation.

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Anonymous
#1542346

Jalen, we’re sorry you’re having issues with our service but we wont be able to offer you any credits as the problem is with your *** internet service, fix that and our service will work just fine Let us know if we can be of any further assistance Vonage Customer Care

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