Not resolved

I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting.

Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer and I am regretting my decision to go anywhere near this atrocious company.

So far I have spent the best part of 3 days either sitting on hold or answering emails about information I have already provided.

They seem to be doing everything in their power to prevent me from getting the service I am paying for.

It is quite simple the worst service I have ever experienced. Avoid them at all costs.

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $650.

Preferred solution: Deliver product or service ordered.

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