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Vonage in Medford, Oregon - I CAN'T BELIEVE THEY'RE STILL IN BUSINESS

1.0
Details
They are not upfront about their service. I had a month trying to get their system working in our offices with my time mostly spent on phone and chat with them while physically doing the work myself. In the end their service was not compatible with ours and they wouldn't let us have our number back. This was a crazy ordeal that put us more than a month without service and we lost our phone number of 50+ years. They are still trying to get us to pay for services we never received.
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Review
#1490181 Review #1490181 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Cons
  • Scamming
Reason of review
Basically all of the above
Preferred solution
Give our numbers back to Spectrum and be done!
1.0
Details
Asked them to cancel my account In the month of May transferred the existing number to new account. Never had problem or charge on that old account so I assumed that it got cancelled. But last week in month of October I got a letter from debt collectors saying I...
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Review
#1378921 Review #1378921 is a subjective opinion of poster.
Service
Vonage Phone Service
I signed up for a $9.99 Vonage account in June of last year. The first charge was $16.28, meaning they tack on $6.29 in taxes and fees which is a ridiculous amount on a $9.99 billing. Anyway, shortly thereafter (2 months) they tacked on another $1.00 in fees. Then...
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Review
#396329 Review #396329 is a subjective opinion of poster.
Service
Vonage Phone Service
Tags
  • Electric charge

Vonage scam artists.

I called on May 30th to schedule a cancellation for my account. The billing cycle was due to end on May 16th, and I needed my phone to work through then. I was told that schedule a cancellation was impossible, and that I would need to call back around the actual date of the 16th. I called the first business day after my billing cycle ended, on Monday morning. I spoke to one agent who told me that I SHOULD have been able to schedule a cancellation, and he was sorry for the misinformation. I was told he could refund me half of the next month's charges, but not the full amount. (Keep in mind this was less than 2 full days into the new cycle, the cycle ended on a weekend, AND I had not used the phone to make even one call after the 16th.) In speaking to his supervisor to try to get the full amount refunded, I was told I needed to "take half the responsibility" for my failure to call in again before the 16th. I explained that wasn't communicated to me clearly "” after all, if I couldn't schedule a cancellation on the June 16th when calling on May 30th, why on earth would I be able to schedule a cancellation for the 16th on any other date prior? They wanted me to call ON the date at the end of my billing cycle, and were willing to argue with me about it for an HOUR just to get their $14 "” which is quite a bit more money to me than it is to them. This supervisor also told me that the first agent I spoke to (on the 30th) should have been able to schedule a cancellation, but the billing issue was still my fault since I was "advised" correctly to call back "by the 16th" (not his actual instructions). I was told that the reason he couldn't schedule the cancellation was probably a system error (again, this is their fault, not mine). The worst part is I kept being told, "I don't know what happened on that call, I only know what's written" – in other words, what their employees write into their little comment box is far more important than what a customer thinks and says. She also raised her voice at me and spoke to me in an accusatory tone many times throughout the conversation. Vonage has HORRIBLE customer service and does NOT clarify billing rules or hold the perspective of giving the customer the benefit of the doubt in a "he said, she said" situation. Steer clear of this awful company.
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1 comment
Anonymous
#569251

I just cancecelled over the phone my vonage services after 2 yrs. of service.

I asked the vonage rep. to give me a cancellation # and the reply was i will get it by mail.

since than i tried to getr their address to return their components but in vain.

Based on those difficulties i will cancell the automatic payments on my credit card. we'll msee what happen.

Review
#325624 Review #325624 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage Bait and Switch

I figured that if I did not pay for then service would automatically end but I was billed for a month that I did not ask for or use or want. So much for no contract promise. Customer service made it clear that they had no latitude to discharge me for the extra month because of new corporation policies that are now forced on them. This to me is a sneaky way to make a few extra bucks by legal tricks rather than providing service. This was the classic case of "Bait and Switch" where "no contract" was promised but a contract (renamed as "policy") was given. What is sad is that I have used Vonage off and on for several years but they treat me this way. After this happened with Vonage I immediately called to make sure that my Netflix, Hulu and TiVo accounts where ended. It turns out that they also have similar polices to continue billing just as Vonage. What was different though is that they all ended my account as requested but forgave any new charges that were uncured since I had not used the account for a month. I was treated much better than by these other companies.
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Review
#340742 Review #340742 is a subjective opinion of poster.
Loss
$42

Vonage Phone

I switched my phone services from vonage to callvantage (at&t). As normal, it takes about 2 weeks for the complete transfer. Vonage gave AT&T permission to start a new account with me and they turned around billed me for many months after the transfer date. They went further by reporting my name to the credit bureau agencies and destroyed my credit. I have proof of all the illegal bills and proof when they agreed to stop my account and transfer it to AT&T. I need help on how to get Vonage held accoutable for its wongdoing? Jean-Claude
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1 comment
Anonymous
#12372

fight them in the court

Review
#117886 Review #117886 is a subjective opinion of poster.
Service
Vonage Phone Service

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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