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Vonage in Waxhaw, North Carolina - Cancelled several times but they wont stop billing

2.3
Details
I cancelled service with Vonage 2/17/2015. They continue to bill me every month for$98.00. I have now called 3 times and they say I need to fill something out to cancel but they never send anything. 5 months of service has been billed when I did not even have an active phone number with them since I ported my service to another company note: the only reason I cancelled the service was because their system does not work with any of my routers, so even when I did have their service it did not work. Vonage will not work if you have a newer modern router. They promise to stop billing you but they keep on doing it and say you never cancelled every time you call them
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Review
#643309 Review #643309 is a subjective opinion of poster.
Cons
  • Billing
  • Customer service
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Vonage billing
  • VONAGE CANCELLATION
  • Voip carriers

VonAGE RIP OFF

You can download Wechat off the apple store for free and talk to anyone in any country for free. yOU can even see the person you are talking to on the iphone and they can see you. The quality of the sound and picture is better than vonage and it is one hundred percent free.You can download Wechat off the apple store for free and talk to anyone in any country for free. yOU can even see the person you are talking to on the iphone and they can see you. The quality of the sound and picture is better than vonage and it is one hundred percent free.
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Review
#680874 Review #680874 is a subjective opinion of poster.
Cons
  • Vonage
  • Billing
  • Fraudulent misrepresentation
Reason of review
Bad quality
Loss
$100
Preferred solution
stop selling this rip off

Vonage is a screwed up company

We ordered Vonage and told the people up front that we had HughesNet internet service and when we received their modern, we connected it...nothing. Did not work! Call support and were told that "oh, Vonage does not work with HughesNet. We cancelled service and now trying to get credit for the two months of billing after we cancelled. Despite having notice of cancellation in their computer records, they are giving us a run around about crediting us for service not render even though there records have date and person talked to re: cancellation. Of course, they have their support staff overseas and .......... I suggest the FCC pull this company's license to do business. AVOID, AVOID, AVOID.....
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Review
#650640 Review #650640 is a subjective opinion of poster.
Cons
  • Booooooooooo
Reason of review
Bad quality

Vonage in Greensboro, North Carolina - Vontage has really pissed me off

Okay so I went to cut off my service on the 9th, due to my internet getting cut off,..on the 8th they billed me for an entire month of service. I cancelled the service,..however they still are billing me for the entire month of March. They wouldn't just pro-rate the day of the ninth,...they hit me for the entire month. Their reason,..its an auto billing payment cycle. Seems to me if a customer calls on the ninth and cancels the service,...I owe them one to two days of service at a pro-rated daily amount. they didnt agree. Now I'm stuck with no internet,...and a monthly charge for a phone I cannot use anyways. REALLLLLLLLLLLLY *** I was seriously considering restarting my account once I got a new ISP,.. after this,...yeah riiiiight. Don't think so.
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1 comment
Anonymous
#463131

Pissed consumer. Com wanted an update on my issue with vontage, ....

so my update is this,...

I am no longer a vontage customer. Sorry they lost my business!

Review
#303590 Review #303590 is a subjective opinion of poster.
Loss
$40

Vonage = poor quality and huge cancellation charges

I decided to give Vonage a try because it is cheaper. I liked the online account management. It was easy to install. That's about it for liking it. They advertised at 24.99 but it was almost ten dollars more per month after other charges. Ok, that seems to be the norm, so I disregarded it. There were numerous small oddities in quality, but again, I disregarded it and thought it might be attributed to ther things, like maybe the integrity of my power supply, my computer, my cable modem, various wires, etc. There was a consistent echo, the time between dialing on my end and ringing on their end was occasionally really long, more times than I could count, my initial call would have to be dropped and redialed because it sounded choppy, like we were both talking through a fanblade. At times, it would go completely mute on my end, and either I would hear nothing from the person I called or they would hear nothing from me, for sometimes a half a minute at a time. There were clicks and pops consistently. And sometimes I would get a call on my cell from someone trying to call my home phone, and if I am on my home phone, didn't get a beep or any indication like call waiting like I normally would and should, or if I wasn't on the phone, it would ring once, or not ring at all. The only way I knew the call didn't make it, was because the caller tried my alternate cell phone number telling me they calledmy home phone and couldn't get through, yet I often didn't hear it ring even when it was right next to me. It makes me wonder how many calls have been lost that I didn't know about from people that didn't know my cell. Clicks, pops, sporadic muting, I shouldn't have had to deal with, but I did. But towards the end, it was all that plus repeated problems dialing out and receiving calls at all. I do not want unstable phone service. Now, in regards to customer service, I have mixed reviews about this. They were hard to understand sometimes (India from the sound, which was fine except for the few of them that had an extremely thick accent), and didn't ever seem to understand what I wanted and continued talking over me for a script without hearing me. This was frustrating. However, if I had an error message that made the phone service inoperable, they walked me through it, frustrating commnication and all, successfully and politely. Problem is, the error messages became more and more frequent. The several times I had to call support, they fixed my problem, but the problem always came back almost immediately. Right before cancellation, for two days I had continual and changing error messages. Not only would my phone not work, but my internet would not work either. I called Vonage first. They determined it was an internet connection problem. Ok. I called my internet provider and they walked me through but couldn't fix anything either. SO, my internet provider sent a service technician who came to my house, confirmed my internet was fine by using his laptop, but could not determine why my phone nor internet would actually work on my computer. Ok, I hooked up a seperate computer to my net modem after he left, and the net was fine just like he said. I then hooked up Vonage, and boom, their computer froze, the net stopped working, and ofcourse, the phone still didn't work. Aha, so the problem is with Vonage after all. I called Vonage a second time with intent to cancel, but decided to walk through fixing it one more time (maybe it was a fluke, *** me thought), and he successfully got my net and my phone working. I was happy. Until I hung up, tried to use my phone a split second later, and saw another error message and had no dialtone. And the net was out again. Aggravated, I unhooked Vonage completely, rebooted my pc, and my net worked again. So, the problem was Vonage. It was Vonage all along. I called Vonage to cancel and a thousand times I had to tell them I was to disconnect service instead of using technical support. They were determined I was going to go through technical support. I was firm and repeated over and over I wanted to disconnect. I was put on hold, transfered to another, went through the same thing, put on hold, transfered, and put through the same thing. I was informed I was going to have to pay 39.99 disconnect fee and 79.99 for the Vonage adapter. I was furious. I now owed my internet provider $25 for a service visit because the service visit was determined to have been rooted in a cause other than with their internet. And they were right. They came out to fix the net and nothing was wrong with the net. The problem was with Vonage. So I owe $25 extra to my internet service provider. Because of Vonage making me think, through their tech support, that I had a net problem. And considering my net didn't work, well, it made sense. Problem was, Vonage was what was screwing up my net. SO I said, "I do remember the disconnect agreement, BUT you can deduct the $25 I spent because of your tech support, and I certainly will not pay for faulty equipment that I am more than willing to ship back." She was determined I owed the bill, because she said I had used the service three months and also tech support resolved my problems. Yes, three months of overlooking minor problems and tech support temporarily fixing a problem only for it to come back almost immediately. They were tryign to say they had given me flawless service when they didn't. I have read from other users that they will charge your card for this disconnect/adapter fee almost immediately, so my advice is to not give them a chance. If they take your money, I guarantee you will never get it back, and customer service's "dispute resolution" is code for "Try to get your money back now" according to other users. To provide not even substandard service and think they are justified in charging for faulty equipment and fining you for disconnecting service because of them providing you with inadequate service is ridiculous. I can understand if Vonage was great service and you just decided to stop. But it's poor service, and disconnecting is a result of poor service. Not because I have nothing better to do with my time. The agreement was I get quality phone service. They didn't keep their end so that negates me of any responsibility on my end as far as I'm concerned. My advice is don't get Vonage to begin with.
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Review
#165814 Review #165814 is a subjective opinion of poster.

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
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