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Vonage robbing my mom

My mom(78yrs old and hard of hearing)went to Best Buy to get a cheap land line phone.somehow ended up with a vonage phone.ok,simple mistake.after i had seen the phone i told her to return it.she neither had internet access or a phone line.the box was never opened and a call was never made in any way.then she starts getting billed by Vonage.She had my brother look into the situation and it turned out the email linked to account was a guy in ohio.now either through fraud or a Vonage mistake,shes being held responsible for the 100 dollar bill.Now shes 80 and just was informed by mail,shes being sent to a collection agency for the 98 dollars.a year ago my brother spent endless hours on the phone with Vonage and it was supposed to be taken care of.To me this seams like Vonage enjoys preying on the elderly.Now my moms in tears about her credit rating and trying to sell heirlooms and personal items she loves to pay the bill just to make it go away.Tomorrow(10/2/12)I'm calling the collection agency and if this doesnt get resolved,im contacting AARP and possibly an attorney.If anyone else has somewhere i can call,please reply.thanks and stay away from Vonage.
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1 comment
theDewd
#552837

Between pissedconsumer.com and ripoffreports.com there are OVER 1500 complaints about vonage.

And these are just the people *** about it on two sites. how many are there that have not seen these sites or just don't get mad enough to complain ?

Part of the scheme is to NEVER let you get to anyone who can nor will do anything for you to resolve this. Just look at all of the people who opened accounts and now they either refuse to close the accounts or just refuse to stop billing them.

This is just business as usual for them.

When really nasty things start happening to this internet company, like a vindictive group of hackers from def-*** start. . . . (use your imagination). I will find it hard to shed a tear at their plight, after what they have done to their customers.

Good luck to you.

Review
#348813 Review #348813 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$100

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