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they are stealing your money only without any service!don't know how still can cheating others without getting caught.their technician attended my shop three times and could not able to connect the new phone services,so during his attendances I lost many customers who...
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Review
#1487918 Review #1487918 is a subjective opinion of poster.
1.0
Details
I thought Vonage was a reputable Company and was immediately attracted by their 30 Money Back Guarantee. Little did I know there was no way to get them to make good on it. In the first few days they turned me off so badly, I wanted out. But I was unable to contact...
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1 comment
vonageert.us
#1195154

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand there may have been charges to your service. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialists will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#895109 Review #895109 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Booooooooooo
  • Deceitfulness
  • Cancelletion
Reason of review
Poor customer service
Tags
  • VONAGE CANCELLATION

Vonage in New York, New York - RUDE ARROGANT REP - SAL CUSTOMER ID # 21274

Having been a valued customer with Vonage for over 6 years now, I reached out to the customer service department as I needed help on my account. The SUPERVISOR on the call SAL Customer ID # 21274 was rude, arrogant and OBNOXIOUS to say the least. Don't be in customer service if you don't want to help. Also, please keep your arrogance at home. Either provide Mr.Sal some training or spend your resources on better staff. Even though there are free services like VIBER and Whatsapp, I continued to be your loyal customer. Not any more!! I am sure many others will soon follow.
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Review
#703947 Review #703947 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Vonage in New York, New York - Refused to address Callers to my telephone cannot hear me due to static.

Callers have been unable to hear for the past 5 days when they try to call me due to static. have made over 20 repair calls to Vonage over past 5 days. Vonage Ticket #42771871. Vonage India tech support could not help and Refused to transfer me to Advanced Tech or to Tech Support in USA. insisted they call me to troubleshoot, but they cannot hear me. Said there was nothing they could do. Waste of money and time to outsource tech support when there is no tech support at Vonage. Outrageous to waste my time and spend money on a service that cannot provide any service. How do I get someone to repair this phone or how do I get a land line. The old telephone system always worked
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Review
#350112 Review #350112 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$300

Vonage robbing my mom

My mom(78yrs old and hard of hearing)went to Best Buy to get a cheap land line phone.somehow ended up with a vonage phone.ok,simple mistake.after i had seen the phone i told her to return it.she neither had internet access or a phone line.the box was never opened and a call was never made in any way.then she starts getting billed by Vonage.She had my brother look into the situation and it turned out the email linked to account was a guy in ohio.now either through fraud or a Vonage mistake,shes being held responsible for the 100 dollar bill.Now shes 80 and just was informed by mail,shes being sent to a collection agency for the 98 dollars.a year ago my brother spent endless hours on the phone with Vonage and it was supposed to be taken care of.To me this seams like Vonage enjoys preying on the elderly.Now my moms in tears about her credit rating and trying to sell heirlooms and personal items she loves to pay the bill just to make it go away.Tomorrow(10/2/12)I'm calling the collection agency and if this doesnt get resolved,im contacting AARP and possibly an attorney.If anyone else has somewhere i can call,please reply.thanks and stay away from Vonage.
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1 comment
theDewd
#552837

Between pissedconsumer.com and ripoffreports.com there are OVER 1500 complaints about vonage.

And these are just the people *** about it on two sites. how many are there that have not seen these sites or just don't get mad enough to complain ?

Part of the scheme is to NEVER let you get to anyone who can nor will do anything for you to resolve this. Just look at all of the people who opened accounts and now they either refuse to close the accounts or just refuse to stop billing them.

This is just business as usual for them.

When really nasty things start happening to this internet company, like a vindictive group of hackers from def-*** start. . . . (use your imagination). I will find it hard to shed a tear at their plight, after what they have done to their customers.

Good luck to you.

Review
#348813 Review #348813 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$100

Vonage refused to close my account in 2009

I tried Vonage in early 2009 and quickly decided I did not want to continue the service. I canceled / closed the account they repeatedly charged my bank account despite repeated calls and emails from me. I finally had to close the bank account they were charging to stop them from automatically debiting my account. Now, more than 3 years later, I am receiving collection notices and calls for $139 in "unpaid" charges. I see online that there are many more instances like mine. Most seem to be from 2009. Any further info on how to fight this would be appreciated.
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1 comment
Anonymous
#977332

they are horrible people they should held accountable rude ill-mannered I told the vonage customer that I am gonna report them the police he said go a head how can I file a class action against them

Review
#347616 Review #347616 is a subjective opinion of poster.

Vonage never cancelled service, found out 3 years later

I was a Vonage customer in 2009. Finding no need for a home phone anymore, I cancelled my service (or so I thought). Having heard nothing from Vonage or anyone representing them for the last three years, I assumed the matter was finished. Now, three years later, I received a letter from a collection agency claiming that I owe Vonage money for unpaid services. I contacted the collection agency who then told me to contact Vonage. In speaking with Vonage, they informed me that they had in fact never cancelled my service. I asked several times why I was never informed of their claims, or even that my account was still active. They claimed that they called me (on the Vonage phone that I thought was disconnect and was no longer using), and emailed me (to an old email that I had not updated because, again, I thought my Vonage account was disconnected). I further questioned why, seeing as they had my address, they never sent me something in the mail with their claims. Their only response was that they, "...don't do that..." A simple internet search showed that apparently Vonage is known for this. Customers call to cancel their accounts, only to find out days, weeks, months, or in my case years later, that Vonage in fact did not honor their request and either continued charging their card or claiming that more money was owed. I have already filed a report with the Better Business Bureau and the FCC. Vonage's business practices are the most bizarre I've ever seen and if it wasn't so aggravating it would actually be laughable.
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4 comments
Anonymous
#574768

Maria, I'm really sorry to hear that. I was able to resolve it, ironically, through Twitter. For some reason Vonage puts the least capable people on their phone lines and I was able to get a direct number for a more capable person from Vonage through Twitter, after bombarding them with dozens of tweets. I should mention that this was also after I had already filed reports with the FCC and Better Business Bureau.

I would suggest first filing reports with the FCC (fcc.gov) and Better Business Bureau (bbb.org). Them contact Vonage (through twitter seems to find the more capable employees, God knows why), and inform them that you have already filed reports with the FCC and BBB.

I hope you're able to get it resolved, but know that you're not the only one. They have done the same exact thing to hundreds, if not thousands of people.

Anonymous
#574632

The same happened to me.. exactly the same.

I cancelled my service in 2009 and now, 3 years later, I'm being accused of owing them $60 by a collection agency. How did you resolve the issue?

Anonymous
#484743

correction: thy used my CC W/OUT authorization.

Anonymous
#484737

:(

VONAGE WONT BE AROUND LONG, we all ahud do a class action suit. I had service w/ them 2011.

I canceled service and it was verified tht service was canceled 9/2011 bcuz we moved to Ga. In Nov. 2011 thy unauthorized using my cc for a payment of 58.00 for unpaid bills from Sept 2011 to Nov. 2011 thy agreed tht service was canceled and refunded me the 58.00.

Up til now I *** it was,a done deal. but it wasnt.

Thy again charged my acct 36.00 for unpaid bills from Nov 2011 to present May 2012. I called thm again and said thy never canceled service and the balance is owed, thm using my credit card w/ authorization.

This is robbery and deceitful...

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Review
#319077 Review #319077 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$99

Vonage in Rochester, New York - DONT USE VONATGE---ALL LIES

I used vontage for less than a week and they charged me like ***. The guy told me unlimited international-false claim. I got charged $85 for calling international, and they told me about the charges after a week. Just canceled and also canceled my debit card because they keep taking money out and its frustrating, their people dont know how to handle customers, basically go to your bank and tell them to not let Vonage take anything from you. Not even that, dont even think about think about signing up with them, its all lies. Poor judgment on my part.
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2 comments
Anonymous
#492840

Vonage said international call to Indonesia were free with the 25.99 plan to mobile and landlines. Until I recieved the bill.

They gave me credit back.

But the only reason I switched to vonage was because my cell phone plan didnt let me make call to mobile lines to Indonesia. Now im going to switch back to my mobile plan.

nikalseyn
#377133

Vonage is a disreputable and dishonest company. A few years ago my wife took a call from them wanting us to switch to them.

She said no. They switched me anyway. I had my original phone company switch me back as soon as I found out and never paid what they claimed I owed them----because I did not request to be switched. Never heard anything about it again.

In any event, you can trust nothing Vonage tells you. Stay away from these people.

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Review
#275996 Review #275996 is a subjective opinion of poster.
Loss
$121

Vonage scam!!!

i briefly signed up with them for at least a month and half with there "free" promotion which was supposed to be for a month! I ended up getting charged for calling my fiance overseas to which they cut my service off after a few days and told me it was a half month whatever cycle so that my bill didnt sky rocket, this was supposed to be a free month I WAS CHARGED FOR MAKING A FEW CALLS AND THEN MY SERVICE WAS SHUT OFF BECAUSE I HAD TO PAY A BILL! WTF!!! IF YOU ADVERTISE SOMETHING AS FREE EVERYTHING SHOULD BE FREE!!! now i still have to pay a bill that i shouldnt even have to pay, *** me off, dont use vonage....big scammers!!!
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2 comments
Anonymous
#294602

mmmhmm they are scammers, i still refuse to pay them anything because i know for a fact they will still charge my account even when i already paid them, its just a gut feeling i have!

Anonymous
#294591

I've heard complaints about Vonage for years. Yesterday I rec'd an offer in the mail and frankly it was too good to be true and decided to read the complaints about that company and sure enough, I was right. I make a lot of calls overseas and use my little Tracfone which has served me faithfully for years.

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Review
#232821 Review #232821 is a subjective opinion of poster.

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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Vonage

Please go to MSNBC click on MSNBC investigates to expose this thief Jeff Citron Vonage is a scam the FBI needs to step in the FCC and BBB does BS on consumer matters these days . Vonage can't keep getting away with this Vonage robbed my sister for $1300 . Vonage refunded me for one line I had lines I was trying to discontinue services with them when they saw they couldn't charge me for cancellation or any other fee's their excuse to keep my money is to tell me I have service on 1 of the lines which is a bunch of bs the phone isn't working and they told me to mail back the adapter once they saw they couldn't charge me for that they just talk *** over the phone I couldn't speak to account manager dept and I waited ont he phone for 35-45 min. To hear I'm still receiving services after iI called 15x to cut the services . Do you see the scam ?
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1 comment
Anonymous
#529069

When or if you used a debit card to pay for your Vonage bill. Just ask your bank to reissue a new debit card.

This will stop Vonage from auto bill your checking or saving account.

My bank will do this for no charge and told me about this. Never give internet purchases your checking or saving account numbers, use the debit card!!

Review
#181132 Review #181132 is a subjective opinion of poster.
Service
Vonage Phone Service