State: New Mexico City: Albuquerque Clear all filters (2 of 298 reviews match)
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I have been a Vonage customer for nearly 7yrs. The reason I switched to Vonage is unlimited calling to India. Last 2 months I had few relatives from India visiting me and our call volume to India increased. Vonage automatically switched me to a business user plan...
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Review
#939763 Review #939763 is a subjective opinion of poster.
Cons
  • Fine print with unlimited calling
  • Deceitfulnesscustomer service
Reason of review
Poor customer service
1.8
Details
Vonage - Abused by Executive Response Team Member

Update by user Sep 13, 2016

9/13/2016, as of Today, this still remains unresolved since Vonage has never sent the information to me that the FCC required them to send.

Update by user Sep 06, 2016

As of 9-6-2016 still not resolved NOR have I ever received the information Vonage was required by FTC to send to me.

Update by user Sep 08, 2015

VONAGE states...

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Review
#679812 Review #679812 is a subjective opinion of poster.
Pros
  • Service until i must contact support
  • When they are truthful
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Executive response team
Reason of review
Poor customer service
Preferred solution
Company to have customer service that speaks english used in the United States, work with customers before customer forced to file IC3.gov, FCC.gov, FTC.gov

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
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