State: New Jersey City: Holmdel Township Clear all filters (7 of 298 reviews match)
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1.5
Details
I signed up for a one-line business service and ordered a phone. A week later I have email notice that the line is active as of that day. We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these...
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Review
#1431284 Review #1431284 is a subjective opinion of poster.
Cons
  • Stole my money in early termination fee
  • Inaccessibility of company personnel after the sale
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund

Vonage in Holmdel Township, New Jersey - Lousy Customer Service

Went to cancel my vonage account seeing as I didn't need it anymore and I was paying for it a month in advance. Lady asked to process my payment for the month in advance seeing as I had a balance on the account and I spoke logically and said "why would I pay for a month I'm not using?" All the lady could come up with was "Its cause there is a balance and you must". No common sense whatsoever with these people.
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Review
#1443083 Review #1443083 is a subjective opinion of poster.

Vonage in Holmdel Township, New Jersey - Cancel services

4.1
Details
Today is last day of service agreement
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Review
#1301183 Review #1301183 is a subjective opinion of poster.
1.0
Details
I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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2 comments
MajorHerculesBeetle661
#1704257

To unsatisfactory customer service is to be very charitable. Had technical issue with calling abroad.

Tech team told me it will be resolved several times and it wasn't. Called to cancel and was given an offer with a promise technical issues will be resolved but nothing was done. Called again to cancel and was told it was out of hours. So have months of charges for service I have not used and not fit for purpose.

Finally got it cancelled but the agent was rude.

Preferred solution: I should like full refund of the months I have not used the service. Monetary loss: 8 months subscription of £16.50 - that is £132.00

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Review
#1249561 Review #1249561 is a subjective opinion of poster.
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$389
Preferred solution
Full refund
Tags
  • Vonage billing

Vonage in Holmdel Township, New Jersey - Phone services

Poor service. Not happy about. and not receiving Voice mail s. Phone calls
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Review
#1301255 Review #1301255 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Don't forget to make sure you get cancellation email!!!!!! YOU WILL CONTINUE TO BE BILLED!!!! Customer for a few year with Vonage business Voip services. Lost calls over time and many phone issues. We moved locations and went back to hard land lines. Cancelled (we...
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1 comment
Anonymous
#1435905

I cancel in November 2017 .. the same {{Redacted}} I onw $122 . They offer and offer and they Disconnect the call and you have to call again !!!

Review
#1188285 Review #1188285 is a subjective opinion of poster.
Cons
  • Dropped calls and cancellation scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund

Vonage in Holmdel Township, New Jersey - Lack of notification at end of promo period & doubled fees

1.0
Details
Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount was $36.77 ($24.99 plus taxes & fees), whereas past months including fees was $18.81. I called Vonage Customer Care to inquire about this and why I wasn't provided a reminder that the promo was going to expire. The rep told me I could switch to a more expensive plan - one that would have limited minutes for 12.99 a month plus fees (roughly $22 per month with taxes & fees) or an unlimited plan for $14.99 a month (roughly $26 per month total). I agreed to take the cheaper plan and asked for a credit for the current bill since I hadn't been notified of my plan's expiration. Also, new customers get the $9.99 per month plan, which is no longer available to the current (loyal) ones. I pointed out that most companies provide a reminder before a promo expires. The rep told me I could have the "activation" fee waived for remaining with Vonage or an equal credit but not both. So, bottom line - I pay a double fee this month and then going forward a higher monthly amount with far less minutes. The favor they'd bestow on me is waiving the activation fee. I said I'd remain with Vonage if they'd give me a $10 credit, roughly half the amount of my new bill. Neither the rep nor the supervisor would do this. I told them I've referred friends and relatives to Vonage and will cease doing so. I'm also looking for a new plan without hidden fees and or springing rate hikes.Signed, Dissatisfied Vonage customer
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Review
#1088361 Review #1088361 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$25
Preferred solution
Price reduction
Tags
  • Vonage Complain
  • Vonage billing

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts