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Vonage in Holmdel Township, New Jersey - Lousy Customer Service

Went to cancel my vonage account seeing as I didn't need it anymore and I was paying for it a month in advance. Lady asked to process my payment for the month in advance seeing as I had a balance on the account and I spoke logically and said "why would I pay for a month I'm not using?" All the lady could come up with was "Its cause there is a balance and you must". No common sense whatsoever with these people.
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Review
#1443083 Review #1443083 is a subjective opinion of poster.
Product
Vonage Account
1.5
Details
I signed up for a one-line business service and ordered a phone. A week later I have email notice that the line is active as of that day. We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these...
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Review
#1431284 Review #1431284 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Inaccessibility of company personnel after the sale
  • Stole my money in early termination fee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund

Vonage in Holmdel Township, New Jersey - Phone services

Poor service. Not happy about. and not receiving Voice mail s. Phone calls
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Review
#1301255 Review #1301255 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Bad quality

Vonage in Holmdel Township, New Jersey - Cancel services

4.1
Details
Today is last day of service agreement
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Review
#1301183 Review #1301183 is a subjective opinion of poster.
1.0
Details
I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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2 comments
MajorHerculesBeetle661
#1704257

To unsatisfactory customer service is to be very charitable. Had technical issue with calling abroad.

Tech team told me it will be resolved several times and it wasn't. Called to cancel and was given an offer with a promise technical issues will be resolved but nothing was done. Called again to cancel and was told it was out of hours. So have months of charges for service I have not used and not fit for purpose.

Finally got it cancelled but the agent was rude.

Preferred solution: I should like full refund of the months I have not used the service. Monetary loss: 8 months subscription of £16.50 - that is £132.00

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Review
#1249561 Review #1249561 is a subjective opinion of poster.
Service
Vonage Phone Plan
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$389
Preferred solution
Full refund
Tags
  • Vonage billing
1.0
Details
Don't forget to make sure you get cancellation email!!!!!! YOU WILL CONTINUE TO BE BILLED!!!! Customer for a few year with Vonage business Voip services. Lost calls over time and many phone issues. We moved locations and went back to hard land lines. Cancelled (we...
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1 comment
Anonymous
#1435905

I cancel in November 2017 .. the same {{Redacted}} I onw $122 . They offer and offer and they Disconnect the call and you have to call again !!!

Review
#1188285 Review #1188285 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Dropped calls and cancellation scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund

Vonage in Holmdel Township, New Jersey - Lack of notification at end of promo period & doubled fees

1.0
Details
Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount was $36.77 ($24.99 plus taxes & fees), whereas past months including fees was $18.81. I called Vonage Customer Care to inquire about this and why I wasn't provided a reminder that the promo was going to expire. The rep told me I could switch to a more expensive plan - one that would have limited minutes for 12.99 a month plus fees (roughly $22 per month with taxes & fees) or an unlimited plan for $14.99 a month (roughly $26 per month total). I agreed to take the cheaper plan and asked for a credit for the current bill since I hadn't been notified of my plan's expiration. Also, new customers get the $9.99 per month plan, which is no longer available to the current (loyal) ones. I pointed out that most companies provide a reminder before a promo expires. The rep told me I could have the "activation" fee waived for remaining with Vonage or an equal credit but not both. So, bottom line - I pay a double fee this month and then going forward a higher monthly amount with far less minutes. The favor they'd bestow on me is waiving the activation fee. I said I'd remain with Vonage if they'd give me a $10 credit, roughly half the amount of my new bill. Neither the rep nor the supervisor would do this. I told them I've referred friends and relatives to Vonage and will cease doing so. I'm also looking for a new plan without hidden fees and or springing rate hikes.Signed, Dissatisfied Vonage customer
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Review
#1088361 Review #1088361 is a subjective opinion of poster.
Service
Vonage Phone Plan
Reason of review
Pricing issue
Loss
$25
Preferred solution
Price reduction
Tags
  • Vonage Complain
  • Vonage billing
1.0
Details
I am with Voyage from 3 years, Now I wanted to port out my number but We were failed 8 times. Supervisor Shravankumar told me He going to email me ticket number in 10 min. I never got until today(over 4days). Representative before that gave me ticket number and said to...
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Review
#854500 Review #854500 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Vonage Bad Experience

This Vonage company is complete fraud, doing wrong commitment /agreements with acquitted customers. Their customer support is pathetic and unreliable. I called Vonage customer care many times and every time I got different response/assurance from customer executive:- I enrolled myself with Unlimited World Plan ($25 approx. per month) Reason for Calling – Due to some emergency I had to make more call and it got crossed the 3000 minutes, as per Vonage the limit is 3000 minutes (which I came to know when they switched my current to New plan). New Plan Cost: $68 approx. per month. (even if I got a couple of email/notification from Vonage which I basically ignored supposing it’s promotional emails/ ad). I thought to cancel this plan (for which I had to pay $120 as penalty as I am in 1 year contract with Vonage). 1. Month-1 (Vonage Executive):- He advised me to continue with same plan for one month and assured me to convert into earlier plan after one month (he asked me to send email to Usage Management). 2. Month-2 (Vonage Executive): I called them to follow-up (& email to Usage Management) on switching back to earlier plan, new executive said – you have to follow 2 billing cycles in new plan before they move me back. I was shocked and angry with Vonage commitment and support but ended up with same plan instead of disconnect and pay the penalty amount. I have received email from Usage Management stating – 2 billing cycle and executive assured me that next month onward I have to pay according to earlier plan (or better plan available in market at that particular time). 3. Month-3(Vonage Executive): I called them again today asking same (switch back to earlier plan), New executive asking me to wait for another month. This is simply fraud. Since I am in contract with them, they are taking benefit of it. I am left with no option but writing my concern here on this forum: - a. Executive said, your last month usage is also more than 3000 minutes, when I asked to validate online since it’s very well less than that. He said there is some glitch in there system records. b. I asked him to escalate this issue and provide me ticket number – he refused to provide any such number then said, someone will call you. He also didn't provide any senior official contact number. c. I asked him to pullout the last month conversation to authenticate the stuff – he said it goes to different department and will take longer time. Please help. Thanks Vonage Customer 201-920-5388
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1 comment
Sur2013
#709436

Thanks for sharing experience.

Review
#426132 Review #426132 is a subjective opinion of poster.
Service
Vonage Phone Plan
Loss
$130

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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