Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Value for money

This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me.

On top of that, if there are not enough funds just once, they send you messages time and time again saying to put a valid card on file. If it did not have enough funds for the one second that they tried to run it once, it will never be tried again.

I don't care about loosing it, but it would be nice if they were able to at least not bounce every e-mail that is sent to them. Saying that it is unmonitored.

If you are looking for a place that has good customer service that is open when you call, you should look elsewhere, as it is only open a very limited time such as bankers on the weekend. My main problem is that they are only open when I am not able to call them such as I am sleeping, or busy with other things. They used to have 24 hour service and rolled it back to 8 hours a day. The sales department is open 24 hours a day, but not the billing department, the one that I have a problem with.

Product or Service Mentioned: Vonage Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $62.

Preferred solution: Let the company propose a solution.

I liked: Able to call anywhere in the world at an affordable price.

I didn't like: Ability to resolve payment problems, Price doubles unexpectantly to more than i pay for cell phone.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like