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Vonage in Minneapolis, Minnesota - Staff Was Either Deceiptful or Just Not Very Bright

2.0
Details
Vonage managed to frustrate me immensely even though I never used their service. I had cable and Internet through Comcast but I wasn’t a fan of their customer service. Then my employer told me I could start working from home as long as I could obtain landline phone service. Initially I didn’t want to deal with Comcast because of the poor customer service I experienced, and when I saw that Vonage offered unlimited phone for $9.99 a month, it seemed like a good deal. Before making my final decision, I had three separate conversations with Vonage agents where I made it clear I needed one phone line to use for work. At no point in any of these conversations did the reps inform me that there’s actually a clause in the “unlimited” phone service which states that if they assume you’re using it for any kind of work-related calls (based on your calling habits), you will be forced to change to one of their business plans, the cheapest of which is over $40 a month (prices for the business plans were buried on the site.) On my fourth chat conversation with a rep, I finally coaxed the truth out of her, though at first she wouldn’t answer my questions directly and instead kept resending me links to their terms of service and links to the Vonage Business page. (I’m like, “I read through all this and I need more clarification, that’s why I’m talking to you!) So yes, while the unlimited plan is $10 a month under one year contract, if they think I’m using it too much they will upgrade me to the $40-plus a month plan for the same service. I’ll still be under a year contract and I will still be forced to pay an early termination fee if I cancel service…but they would send me an e-mail if this were to happen (how reassuring!) I can’t be the only person seeking phone service for a work-from-home job, as these jobs are becoming increasingly popular and many young people would not otherwise get landline phone service. I felt Vonage was either being very deceitful or the reps were extremely incompetent, and if anyone is seeking a phone line for a work from home I would strongly urge you to seek other options. Comcast may have overall poor customer service but I was able to get unlimited phone service added to my plan for $10 a month, no contract and no strings attached as far as my calling patterns are concerned.
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Review
#761361 Review #761361 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Deceitfulness
  • Reps not answering my questions
Reason of review
Misleading reps that almost conned me into a horrible deal

Vonage in Minneapolis, Minnesota - Don't give vontage your credit card Number

I call vontage to disconte my service. I was told I would owe a disconte fee. I told them that I was never told about the fee and disconte my service they refused and bill me for service the next month where I then change my credit card. I told them it like RAPE I told you to stop but they keep going. I contact them told them to send me a statement insted they sent it collection company stating they do not send out statement. I never work with such bad customer service from a company. Customers come last money first.
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1 comment
Anonymous
#36545

You need spell check.

Review
#130506 Review #130506 is a subjective opinion of poster.
Loss
$40

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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