Hazleton, Pennsylvania
Not resolved
Customer service
Diversity of Products or Services
1 comment

Vonage customer service JUST GETS WORSE. The problem is that whenever someone calls me they cannot get through. They hear people talking but the call doesn't go through.

I've called customer service numerous times. They ALWAYS say, they will fix the problem, and they NEVER do. They always say the will have someone call me back, and they NEVER do.

I'm getting my old phone service back on April 19th. In the meantime

I would like to have my phone working PROPERLY.

Can you have someone fix this problem and get back to me?

Edward Mattera

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Bad quality.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Vonage Cons: Deceitfulness, Customer service, Deceitfulnesscustomer service.

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Hello Edward,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialists will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT