State: Illinois City: Chicago Clear all filters (4 of 298 reviews match)
My experience was also horrible. I called to cancel my service and was told, "We just billed you two days ago. We'll disconnect your service but we won't refund your account. It's in our terms of service agreement. It wasn't in the terms of service 10 years ago when...
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Hello Chicagoarea708,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand there may have been charges to your service. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage:

Thank you,

Vonage ERT

#798692 Review #798692 is a subjective opinion of poster.
Vonage Phone Service
Reason of review
Problems with payment

Never go with Vonage, they are cheaters.

I signed up for vonage online in Dec 2012 and was promised a 100 dollar gift card within 60 days. I have been following since that day and these *** guys are giving me false deadline on each call , they never transfer my call to the concerned people. I am really pissed of and agonized. They have3 literally conned on the custumer for binding him into a contract. I will never suggest vonage to any person in this world . As the above was a contract , I have to painfully carry on with them now for some more time. They are complete cheaters.
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I have been with Vonage since 2010, I am on a month to month----I know of several others who use Vonage but we all have month to month---I am not sure they actually have any other plan---you may have signed up thru a 3rd party tho


Thanks for the review

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#428670 Review #428670 is a subjective opinion of poster.
Vonage Phone Service
I thought vonage sounded too good to be true, but decided to try it anyway. Anyhow, the service slowed my high speed internet service down so much you would have thought I had dial-up. So in order for my high speed internet to work, I had to unplug the vonage phone...
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I was one of the first people too have Vonage for my phone system and I thought it was great at first. But I kept losing phone calls and when people would leave messages on my voicemail get lost.

They said they were trying to fix the problem for me but it never went away. Then they said I needed new equipment that was free. But the new equipment didn't help either I just made matters worse. Then when I wanted to cancel the service all sudden the free equipment became I have to pay for.

Then all the sudden I had fees charged to me for cancellation also.

I reported Vonage to the Attorney General of Pennsylvania my credit card company for fraud. Unfortunately this took a year or more to get it resolved and Vonage kept fighting me all the way.They still send me emails and they keep sending mail to get me to come back I'll never come back to a rip off company!

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#142168 Review #142168 is a subjective opinion of poster.
Vonage Phone Service

Vonage Cancel

I called to cancel my service, after having to call no less then 5 times, to find out that no one after 4:55est time can cancel the account, I had to call back the next day, where I told them I wanted to cancel my service, after much fighting with shaun, and his constant trying to sell me on different services he finally said he was canceling the account and that I was going to be charge a cancellation fee of 122.98 and would not cancel my service till I agreed to pay it. If you search the web, this has happend to many other people. Everyone this happens to needs to file as many complaints in as many places as they can, till vonage stops scamming the people of america.
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#127100 Review #127100 is a subjective opinion of poster.

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