State: Illinois Clear all filters (8 of 298 reviews match)
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2.9
Details

Update by user Dec 03, 2018

We are in the process of returning to Ring Central now.

Original review posted by user Dec 02, 2018

The sales department at Vonage is fantastic. You express interest online, they call you back almost immediately. They spent almost 45 minutes talking with me and listening to how my business uses its current phone...
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Review
#1413428 Review #1413428 is a subjective opinion of poster.
Pros
  • Sales team was nice and listened
Cons
  • Horrible customer support and poor product
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Don t Believe Them
  • Support Is Horrible
1.7
Details
My experience was also horrible. I called to cancel my service and was told, "We just billed you two days ago. We'll disconnect your service but we won't refund your account. It's in our terms of service agreement. It wasn't in the terms of service 10 years ago when...
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1 comment
vonageert.us
#1124437

Hello Chicagoarea708,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand there may have been charges to your service. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#798692 Review #798692 is a subjective opinion of poster.
Reason of review
Problems with payment
2.3
Details
I was in no way told that my $9.98 bill would be $19.98 a month with "surcharge" and taxes. I get taxes but come on, surcharge? I'm cancelling. It seems that while I hear very clearly on all my calls 50% of my calls give me complaints about static on their end. Looks...
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Review
#812755 Review #812755 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$10
Preferred solution
Price reduction

Vonage in Schaumburg, Illinois - Vonnage Extension

2.0
Details
I took Vonage because I thought I will be able to use my Cell as Vonage Ext. After Signing in I see that my cell phone is being used by some one else Vonage Acct. Vonage is not at all cooperative to resolve this issue so far.I tried to connect them several times, multiple times, multiple tickets were opened but without any resolution. Its a data security issue. How come a different person can use my Cell number as his/her extension. Vonage never checks who is registering whose number.. This is a serious flaw in their system which they are not agreeing
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Review
#640671 Review #640671 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Never go with Vonage, they are cheaters.

I signed up for vonage online in Dec 2012 and was promised a 100 dollar restaurant.com gift card within 60 days. I have been following since that day and these *** guys are giving me false deadline on each call , they never transfer my call to the concerned people. I am really pissed of and agonized. They have3 literally conned on the custumer for binding him into a contract. I will never suggest vonage to any person in this world . As the above was a contract , I have to painfully carry on with them now for some more time. They are complete cheaters.
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2 comments
Anonymous
#1016547

I have been with Vonage since 2010, I am on a month to month----I know of several others who use Vonage but we all have month to month---I am not sure they actually have any other plan---you may have signed up thru a 3rd party tho

Anonymous
#730475

Thanks for the review

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Review
#428670 Review #428670 is a subjective opinion of poster.
Loss
$100

Vonage in Lake Zurich, Illinois - Plan Change and forced to pay or cancel

Hello Everyone , I registered for a vonage unlimited plan and i was moved suddenly to some power plan because of usage . I am unable to understand why do they even call it unlimited . When i call the customer service , i was told that they cannot change the plan as it will be monitored for 2 months and they cannot even give some credit for it . So i was left with only 2 options , either to shell out 40$ extra each month for minimum 2 months or cancel the account . Now when i choose to cancel my account i have already been charged for new cycle like just 2 days back and they do not Pro rata basis so i am forced to Pay 69.99 even though i am left with only option of Cancelling . VONAGE is a total rip off and do not understand the meaning of Customer service . I am totally dissapointed with the way me (Customer) was treated . Never will take Vonage nor recommend it .
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Review
#424879 Review #424879 is a subjective opinion of poster.
Loss
$90
Tags
  • Vonage Complain
I thought vonage sounded too good to be true, but decided to try it anyway. Anyhow, the service slowed my high speed internet service down so much you would have thought I had dial-up. So in order for my high speed internet to work, I had to unplug the vonage phone...
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11 comments
Anonymous
#965545

I was one of the first people too have Vonage for my phone system and I thought it was great at first. But I kept losing phone calls and when people would leave messages on my voicemail get lost.

They said they were trying to fix the problem for me but it never went away. Then they said I needed new equipment that was free. But the new equipment didn't help either I just made matters worse. Then when I wanted to cancel the service all sudden the free equipment became I have to pay for.

Then all the sudden I had fees charged to me for cancellation also.

I reported Vonage to the Attorney General of Pennsylvania my credit card company for fraud. Unfortunately this took a year or more to get it resolved and Vonage kept fighting me all the way.They still send me emails and they keep sending mail to get me to come back I'll never come back to a rip off company!

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Review
#142168 Review #142168 is a subjective opinion of poster.
Loss
$400

Vonage Cancel

I called to cancel my service, after having to call no less then 5 times, to find out that no one after 4:55est time can cancel the account, I had to call back the next day, where I told them I wanted to cancel my service, after much fighting with shaun, and his constant trying to sell me on different services he finally said he was canceling the account and that I was going to be charge a cancellation fee of 122.98 and would not cancel my service till I agreed to pay it. If you search the web, this has happend to many other people. Everyone this happens to needs to file as many complaints in as many places as they can, till vonage stops scamming the people of america.
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Review
#127100 Review #127100 is a subjective opinion of poster.

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts