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4 comments

I am the current Vonage customer, I signed up the Vonage with the rebate amazon $100 gift card. I have the email with tracking number and they never send me the card.

I contacted the customer service so many times and they obviously lied to me that I didn't sign up with the promo code. How can I get the tracking number for gift card then?? They treated the customers very unprofessionally and shamelessly lied. I feel so pissed that I was lied and stuck with one year agreement.

Please don't don't trust Vonage. They try to get the new customers with those false advertisements and once you signed up, they won't keep any of their promise. I won't recommend this phone service to any one. I am the current Vonage customer, I signed up the Vonage with the rebate amazon $100 gift card.

I have the email with tracking number and they never send me the card. I contacted the customer service so many times and they obviously lied to me that I didn't sign up with the promo code. How can I get the tracking number for gift card then?? They treated the customers very unprofessionally and shamelessly lied.

I feel so pissed that I was lied and stuck with one year agreement. Please don't don't trust Vonage.

They try to get the new customers with those false advertisements and once you signed up, they won't keep any of their promise. I won't recommend this phone service to any one.

Product or Service Mentioned: Vonage Mobile Phone Service.

Reason of review: Not as described.

Monetary Loss: $100.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 12, 2017.
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Anonymous
#1553207

Same thing happened to me today, they will not send me the gift as promised in their promotion when I signed up! So frustrating.

Anonymous
#1470171

The same thing happened to me.. I called Vonage and told them to either give me the gift card as promised or cancel my contract. They gave me billing credit for the full amount of the rebate...

Anonymous
Alpharetta, Georgia, United States #1314640

The exact incident happened with me as well, I took the connection on 03 Jan 17 while $100 Visa card new year promotion was going on for Vonage new connection. When i contacted customer care in January they advised to check after the first monthly bill payment, I have been following up every month and today i received an email stating if i have any screenshots of the offer from January, Before this one customer service representative gave me a reason that i had an old account with Vonage , which i never had .

I totally believe Vonage is cheating customers, how can we be sure that our personal/financial information will not be compromised. i will look to cancel my service as the trust is broken .

Miss Betsy
#1270069

Buy a voip box from Obihai on Amazon and port your number to Google Voice. It has better features and costs nothing.Yes, it's free to make calls with Google Voice.

- It is only$40-$60 for the small piece of equipment on Amazon. Vonage is yesterday;Google Voice is today.

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