State: Georgia City: Atlanta Clear all filters (9 of 298 reviews match)
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Vonage in Atlanta, Georgia - Customer service is awful!!!!

2.9
Details
Don’t plan on getting your phone working on a Sunday!!! Our service has been awful for weeks and can get any phone support!!!!!!
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Review
#1298457 Review #1298457 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage in Atlanta, Georgia - Incompetence abounds

1.9
Details
I called Vonage Business Service concerning my voicemail that had never recorded messages from callers. The technician disconnected my phones. I called back and the next technician had to access my computer to address the no service issue. I have been told I will receive a call back each time, but I have had to call Vonage each day. Now, nine days later, neither my computers nor phones work and Vonage refuses to send replacement phones. I have spoken to 6 different service technicians and all have taken me through the same procedures with no results. I regret ever dealing with Vonage. Please do not make the same mistake.
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Review
#1157331 Review #1157331 is a subjective opinion of poster.
Service
Vonage Business Phone Plan
Reason of review
Poor customer service
Loss
$900
Preferred solution
replace the administrative phone that the Vonage techinicians made inoperable

Vonage in Atlanta, Georgia - Horrible and Deceitful Customer Service

Our office closed and I was hired by our buyer to work from home. I decided to go with Vonage because the salesperson had been hounding me for 2 years and seemed nice. I signed all documents to port numbers. I was given a port date. When I called to confirm I spoke with 3 different people who said it was set and I was given 3 different times a day, I activated so I was ready. Finally I called at end of business day and was told it had been ejected by AT&T days prior. I was given the run around and they asked me to wait until next day. Without my permission salesperson assigned a random number. They charge my card overnight for activating which I had done based on bad information and because guy put number on my account. I'm a single mom and this put me in the negative. They will not credit my bank nor will they take back the phone. The only good thing is I learned Spectrum bundle for business is going to cost me way less. Never ever use this business. Horrible customer service. 6 hours on the phone. I lost it twice because I was upset and they kept blaming me and AT&T. Nope. AT&T said all was well.
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Review
#1095011 Review #1095011 is a subjective opinion of poster.
Service
Vonage Sales Representative
Cons
  • Bad service
  • Misinformation
  • Taking money from my account
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Tags
  • VONAGE CANCELLATION
  • Vonage Bad Service
  • Vonage Complaint
  • Vonage Lies
1.0
Details
To Whom It May Concern; I have been with Vonage over 2 years because they have always been responsive and provided good service. So when I decided to add a new line to my house I naturally called Vonage. I am sorry to say I have been thoroughly disappointed in my...
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1 comment
vonageert.us
#1206190

Hello Trudye Nesbit,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage community website in which one of our specialists will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#910211 Review #910211 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Customer service
Reason of review
Poor customer service
I HAD A 12 MO 9.99 SERVICE. I HAVE BEEN TRYING TO CANCEL SINCE APRIL. I DON'T WANT TO GO INTO IT TO MUCH BECAUSE OF HIGH BLOOD PRESSURE AND A HEART CONDITION. I AM 72 YEARS. I HAVE CALLED 5 TIMES TO CANCEL WITH NO TRUTH ON THIS. THEY CHARGE MY CREDIT CARD LAST...
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Review
#876613 Review #876613 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Vonage had promotion for international calling and US/Canada calling for $9.99 /month. When we signed up, we thought we used international calling but in next 20 days we were charged $340 and they never notified us that they were charging that huge amount. After...
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Review
#635696 Review #635696 is a subjective opinion of poster.
Cons
  • Billing
Reason of review
Problems with payment
Loss
$340
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Vonage billing

Vonage deducted money after cancellation

1.0
Details
Vonage customer rep gave me a 1/2 off offer that would have charged me $18 for their world plan. I went ahead and agreed to continue my service. Later they deducted the full amount from my account. I objected to this to which they said I would have to use their service in any case as they would not refund my money. After fighting with them on numerous occasion they refunded my money but then someone went berserk and again debited my account for $20. I filed a disput with my card company and got the refund. F*$k!ng company. I was their customer for 4+ years. I am never going to have Vonage again. Hear it loud and clear - Alan Masarek.
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Review
#578288 Review #578288 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$20
Preferred solution
Full refund

Vonage Sucks Charged me $42.89 to cancel unreliable service

Vonage is terrible service period pay top dollar for Vonage Terminal & 3 Vonage cordless phones almost $250.00 plus tax August would be 1-year of ***. They charged me the $42.89 early cancellation fee I protested and demand to speak to supervisor waste of more time sounds like they are based in India or some other country not the United States. Just a warning now to everyone stay away from Vonage period OOMA is who I have changed service with the voice quality is crystal clear even calling to France and several other european country's. OOMA is very easy to setup and the prices are far cheaper they offer several different plans & accessories including iPhone APP which you can make you long distance or international calls with. Also have a USB Bluetooth device so you can use you cell phone to answer and place calls very cool and works great. Anyway learned my lesson about Vonage it truly sucks worse that 8x8 and Skype out combined.
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Review
#242304 Review #242304 is a subjective opinion of poster.

Out of 75 days with Vonage my phone worked 2 !!

I switched to Vonage from AT&T because my rate with AT&T was too high, after having Vonage for almost 3 months my phone has worked correctly for 3 days. I was told by Vonage in order to have the problem fixed I would have to pay them $99.00 for a service guy to come out and fix the problem. I would advise anyone to never get tied up with Vonage unless you want to spend your days pluging and unpluging thier modem to no avail and never get phone calls anymore if you want to talk I am!! luvzforplay@yahoo.com
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2 comments
Anonymous
#294988

I have reported them to FCC, BBB, and consumer protection agency , so far I havn't heard anything from anyone !!! I guess they take what they can get and beat feet !!

Anonymous
#294597

Report them to the BBB in your area, they need to be exposed. I've heard complaints about Vonage for years.

Yesterday I rec'd an offer in the mail that frankly it sounded too good to be true, so I decided to check with this board and sure enough I was correct. I had AT&T for decades, when they were a monopoly, so we had to take their abuse. I was a $500 monthly customer, I don't have a business, they were calls to friends around the world and AT&T's calling charges were outrageous then, and they are outrageous now.

Not once they sent me a discount, or anything as a customer appreciation or something. For years I've used my little Tracfone which has served me well.

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Review
#236214 Review #236214 is a subjective opinion of poster.

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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