Santa Clara, California
Not resolved
Diversity of Products or Services
Price Affordability
Product or Service Quality

I cheated by vonage representative in the following scenarios

1) Representative said that 60 counties unlimited talk time. But practically most of the countries support only landline no. One fine day i called to my friend who stays in Australia on his mobile, it resulted more monthly bill. When i asked customer care. They said that for Australia unlimited calls only applicable for landline not mobile no.

2) It has one year contract plan. But representative said that, i can cancel any time. un fortunately i relocated to my home county in 8th month and tried to cancel my voyage service.They charged for rest of the months. My advice is don't believe vonage representatives near shopping malls. Call customer care and get the confirmation.

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Full refund.

Vonage Cons: Vonage representatives cheating, Service.

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