The level of service received from the Canadian call centre and their understanding of the customer needs is completely different from call centre located in India. The employees do not have the basic courtesy are rude and unhelpful. The call centre should be in Canada. The phone fees are being charged in dollars, the service should be in keeping with that.
The service is extremely poor and frustrating. No information is provided upfront instead the tone is very rude and service is poor.
The customer service calls should be routed within Canada
Product or Service Mentioned: Vonage Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $100.
Preferred solution: Price reduction.
Vonage Cons: Customer service was poor and they were rude and unhelpful, Representative very rude, Unh, Unhelpful poor.